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First of all, I love Plesk so far! Its easy and works.
I purchased a Licence from Hetzner.de I had some questions about Plesk like I got a few errors even on a new, fresh installed Server. How ever I tried as much as I can to read out from the documentation. But still I have some Errors. SO i thought lets contact the Support. After I pasted my Licence the livechat and mail support denied the Support and reffered me to the Licence Issuer. Plesk stated that they are trained in Plesk. So I contacted hetzner. They replied me to tell them the message in english and they will contact the support. Sounds completly stupid to me that Plesk denies Support for its own Product if it was purchased somewhere else even if it is valid.
You should change this or train these guys.
Just a Feedback I will try to get some error solved in this Forum
First of all, I love Plesk so far! Its easy and works.
I purchased a Licence from Hetzner.de I had some questions about Plesk like I got a few errors even on a new, fresh installed Server. How ever I tried as much as I can to read out from the documentation. But still I have some Errors. SO i thought lets contact the Support. After I pasted my Licence the livechat and mail support denied the Support and reffered me to the Licence Issuer. Plesk stated that they are trained in Plesk. So I contacted hetzner. They replied me to tell them the message in english and they will contact the support. Sounds completly stupid to me that Plesk denies Support for its own Product if it was purchased somewhere else even if it is valid.
You should change this or train these guys.
Just a Feedback I will try to get some error solved in this Forum
