"The mail service is switched off" - and it won't switch on..

[rawbert]

I go to Mail>Mail seetings, select all my OFF domains and click Acticate/Deactivate Services, select Enable from the drop down and click OK, but the mail service stays OFF.

How can I fix this?
I'm a rookie so please explains step by step.

Plesk 12.0.18, Windows Server 2008 R2 SP1.

Thanks,
Rob

 

[Alexey.Plotnitsky]

Rob,

it is good idea to check - is the mail service running or not?

 

[rawbert]

Thanks Alexey,
All my services have the green check-mark!

To give you a bit more context, this problem started a few days ago when all of a sudden my subscription got deactivated for unknown reason (I'm the only one who has access to this VPS). Re-activating didn't work, so I switched it to Unlimited plan, but I'm unable to re-activate mail service.

 

[24x7serversupports]

Hi,

can you check if server component is showing correct mail server? Also try refresh it. And also check if mail server is functioning properly on main server.