Issue the server sent incorrect reply on restart command

[psclip]

Hello Dear,
I'm having trouble downloading large files of 2GB or more. I can easily download files of 1GB or less. I switched browsers and tried both IDM and regular downloads. The message is clear.

"The server sent incorrect reply on restart command"

I'm using AWS S3 in my system!
I'm having trouble downloading the file. Please assist me in resolving the problem. Have a wonderful day!

 

[IgorG]

Is it AWS or Plesk message?

 

[psclip]

Is it AWS or Plesk message?

I hosted my website in Plesk. I'm using Laravel.

 

[IgorG]

Actually, it is not Plesk error message. I suppose it is something specific for your hosted site. Could you please provide a screenshot of this error?
Webserver logs investigation also would be useful. Have you tried to troubleshoot it?

 

[psclip]

Actually, it is not Plesk error message. I suppose it is something specific for your hosted site. Could you please provide a screenshot of this error?
Webserver logs investigation also would be useful. Have you tried to troubleshoot it?

It's showing a server error!

 

[IgorG]

It's showing a server error!

Ok. Do you have any related error messages in webserver or Plesk logs? This KB article will help you to find these logs: https://support.plesk.com/hc/en-us/articles/213403509
Please contact Plesk Support Team if you can't find these logs and troubleshoot the issue.
Experienced supporters will check and fix the issue directly on your server.

 

[psclip]

Here is the screenshot

 

[psclip]

Here I attached also another screenshot.

 

[IgorG]

Any related details from Plesk logs?
I still do not see that it is Plesk problem. All these screenshots are not Plesk screenshots.

 

[psclip]

Any related details from Plesk logs?
I still do not see that it is Plesk problem. All these screenshots are not Plesk screenshots.

I checked and I believe it's a server issue!

 

[IgorG]

The only statement, "It doesn't work! I think it is Plesk!" without any additional details, is not enough for helping you in the forum format.
If you can't find these details and provide them - please contact Plesk Support Team. They will check and fix the issue directly on your Plesk server or provide you necessary information where to find the reason if Plesk does not cause it.

 

[psclip]

How to increase server timeout session?

 

[IgorG]

How to increase server timeout session?

For Apache or for nginx or maybe FTP? Or for Plesk login session? Could you please be more specific?

 

[psclip]

for Apache and Nginx time session, I'm really sorry to bother you again and again.

 

[IgorG]

There are can be different webservers timeouts - FastCGI, proxy_connect_timeout, proxy_send_timeout, proxy_read_timeout and others. If you provide me related error message from webserver log, I would provide you with more specific information.