Resolved The update of Plesk has failed.

[Achim]

Hello,

today i recived this email:

The update of Plesk has failed.

You can download Plesk Installer logs at the following link: https://.../update/log/id/....
Contact your Hosting Provider for support assistance.

This message was sent automatically by Plesk Installer.

Click on logs show the follow:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details:
BUSY: Update operation was locked by another update process.

I would be very happy if anyone can help me with this issue.

Best regards,
Achim

 

[IgorG]

Update operation was locked by another update process

Have you tried to search this phrase with help of forum search engine?
This issue has been discussed here a lot of times.

 

[Achim]

Hello,

yes i have. But with the resolution which is described here: Launching Plesk autoinstaller fails: Update operation was locked by another update process i have problems.

When i try do do this:

Get the PID and strace the process:

# strace -p $PID

maybe i am not putting the right command. I tryed: strace -p $PID and strace -p $15930 and strace -p 15930 but i always get this in return: command not found

For any help i would be very happy.

Best regards,
Achim

 

[IgorG]

Looks like strace is not installed on your server. Install it with

# yum install starce

or with apt-get if you have Debian/Ubuntu.

 

[Achim]

Thanks apt-get install starce seems to work.

and which one is the right command now?
# strace -p $PID , # strace -p $15930 or # strace -p 15930


PS: i still get this reply: strace: coomand not found

PSPS: strace now works

 

[IgorG]

# strace -p 15930

This is correct command.

 

[Achim]

Thanks, now i get this endless screen with this:

poll([{fd=-1}, {fd=7, events=POLLIN}, {fd=9, events=POLLIN}], 3, 1) = 0 (Timeout)
wait4(18701, 0x7ffdde6403fc, WNOHANG, NULL) = 0

 

[Achim]

i tried to kill the process by kill -p 15930 but get:

-bash: kill: p: invalid signal specification

 

[IgorG]

Well,

1. run command

# ps ax | grep autoin

you will find PID of autoinstaller process.

2. Kill this process with

# kill -9 PID

3. Start update process.

 

[Achim]

Thanks very much for your great help.
It seems to work now