• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Resolved Troubleshooting Plesk Obsidian 18.0.57 Update Issues

S

sy911

New Pleskian
Server operating system version
Ubuntu 22.04 x64
Plesk version and microupdate number
18.0.57
I am currently using Plesk version 18.0.57 and am unable to perform updates. I receive the following warning message:

"Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Information page."

However, when I attempt to update Plesk by navigating to Tools & Settings > Plesk > Updates, the screen does not change and remains in an endless loading state.

How can I successfully update to a new version?

Thank you for your assistance.
 
Martin Dias said:
Can you check over SSH with "plesk installer" command if you have any errors shown?
Click to expand...
When I enter the command "plesk installer" in SSH, I get the following message:
"BUSY: Update operation was locked by another update process. exit status 1"

Thank you for your response.
 
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