Resolved Troubleshooting Plesk Obsidian 18.0.57 Update Issues

[sy911]

Server operating system version

Ubuntu 22.04 x64

Plesk version and microupdate number

18.0.57

I am currently using Plesk version 18.0.57 and am unable to perform updates. I receive the following warning message:

"Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Information page."

However, when I attempt to update Plesk by navigating to Tools & Settings > Plesk > Updates, the screen does not change and remains in an endless loading state.

How can I successfully update to a new version?

Thank you for your assistance.

 

[Martin Dias]

Can you check over SSH with "plesk installer" command if you have any errors shown?

 

[sy911]

Can you check over SSH with "plesk installer" command if you have any errors shown?

When I enter the command "plesk installer" in SSH, I get the following message:
"BUSY: Update operation was locked by another update process. exit status 1"

Thank you for your response.

 

[Martin Dias]

Seems some other installer process running, you can try to stop them with:
plesk installer stop

https://support.plesk.com/hc/en-us/articles/12377858950295-Unable-to-open-the-Updates-and-Upgrades-page-or-start-Plesk-Installer-in-CLI-Update-operation-was-locked-by-another-update-process

 

[sy911]

It has been resolved.
Thank you for your response.

Seems some other installer process running, you can try to stop them with:
plesk installer stop

https://support.plesk.com/hc/en-us/articles/12377858950295-Unable-to-open-the-Updates-and-Upgrades-page-or-start-Plesk-Installer-in-CLI-Update-operation-was-locked-by-another-update-process

It has been resolved.
Thank you for your response.