Issue Trying to reinstall the Monitoring extension and its a disaster

[javismiles]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

Product version: Plesk Obsidian 18.0.56.4 OS version: Ubuntu 22.04 x86_64 Build date: 2023/11/06 15:00 Revision: 7f3265358b91416f035eddb5dfe564171fd100a4

I was having huge problems to reactivate 360 so I deleted completely the monitoring extension
and Im trying to reinstall it, but its a nightmare,
all sorts of errors

Could not install the Monitoring extension
Index is under processing now
, then issues about database etc etc

impossible, and you click on the FIX option and it hangs, etc
a complete disaster

can somebody explain how to reinstall the monitoring extension in a way that works please
thank you so very much

 

[javismiles]

here some of the many error messages:

An error occurred while fixing the installation: Execution extension has failed with exit code 1, stdout: , stderr:
[2024-04-21 11:34:38.900] 1436280:6624f9cedae67 ERR [extension/grafana] Fixing the Grafana service failed: Execution package has failed with exit code 1, stdout: , stderr: WARNING:__main__:Unable to download package information: Command '['apt-get', '-qq', 'update', '--allow-releaseinfo-change']' returned non-zero exit status 100. Trying to install requested packages using previously created cache. ERROR:__main__:Command '['apt-get', '-q', '--assume-yes', '-o', 'Dpkg::Options::=--force-confdef', '-o', 'Dpkg::Options::=--force-confold', '-o', 'APT::Install-Recommends=no', '--purge', 'install', 'apt-transport-https', 'ca-certificates']' returned non-zero exit status 100. stdout: Reading package lists... Building dependency tree... Reading state information... ca-certificates is already the newest version (20230311ubuntu0.22.04.1). ca-certificates set to manually installed. The following NEW packages will be installed: apt-transport-https 0 upgraded, 1 newly installed, 0 to remove and 6 not upgraded. Need to get 1510 B of archives. After this operation, 169 kB of additional disk space will be used. Ign:1 Index of /ubuntu jammy-updates/universe amd64 apt-transport-https all 2.4.10 Err:1 Index of /ubuntu jammy-updates/universe amd64 apt-transport-https all 2.4.10 404 Not Found [IP: 91.189.91.81 80] stderr:E: Failed to fetch http://archive.ubuntu.com/ubuntu/pool/universe/a/apt/apt-transport-https_2.4.10_all.deb 404 Not Found [IP: 91.189.91.81 80] E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing? Execution package has failed with exit code 1, stdout: , stderr: WARNING:__main__:Unable to download package information: Command '['apt-get', '-qq', 'update', '--allow-releaseinfo-change']' returned non-zero exit status 100. Trying to install requested packages using previously created cache. ERROR:__main__:Command '['apt-get', '-q', '--assume-yes', '-o', 'Dpkg::Options::=--force-confdef', '-o', 'Dpkg::Options::=--force-confold', '-o', 'APT::Install-Recommends=no', '--purge', 'install', 'apt-transport-https', 'ca-certificates']' returned non-zero exit status 100. stdout: Reading package lists... Building dependency tree... Reading state information... ca-certificates is already the newest version (20230311ubuntu0.22.04.1). ca-certificates set to manually installed. The following NEW packages will be installed: apt-transport-https 0 upgraded, 1 newly installed, 0 to remove and 6 not upgraded. Need to get 1510 B of archives. After this operation, 169 kB of additional disk space will be used. Ign:1 Index of /ubuntu jammy-updates/universe amd64 apt-transport-https all 2.4.10 Err:1 Index of /ubuntu jammy-updates/universe amd64 apt-transport-https all 2.4.10 404 Not Found [IP: 91.189.91.81 80] stderr:E: Failed to fetch http://archive.ubuntu.com/ubuntu/pool/universe/a/apt/apt-transport-https_2.4.10_all.deb 404 Not Found [IP: 91.189.91.81 80]
E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?

 

[oak]

Hello,

I am getting the same error when trying to install Plesk Firewall.
Installation always fails with error message: Index is under processing now
Did you solve this issue?

[2024-07-02 15:55:04.176529] Installation started in background
[2024-07-02 15:55:04.176575]
Getting bootstrapper packages to installation list:
[2024-07-02 15:55:04.176701] skip package 'pp18.0.62-bootstrapper-18.0-v.ubuntu.22.04+p18.0.62.0+t240614.1114.amd64' from component panel - same or newer version of this package is already installed (in system pp18.0.62-bootstrapper-18.0-v.ubuntu.22.04+p18.0.62.0+t240614.1114.amd64)
[2024-07-02 15:55:04.176733] skip package 'sw-engine-cli-6.62-6.62.1-ubuntu.22.04.240612.0902.amd64' from component panel - same or newer version of this package is already installed (in system sw-engine-cli-6.62-6.62.1-ubuntu.22.04.240612.0902.amd64)
[2024-07-02 15:55:04.176756] Following bootstrapper packages will be installed: (empty)
[2024-07-02 15:55:04.176766] ----------------
[2024-07-02 15:55:04.176775] Getting packages to installation list:
[2024-07-02 15:55:04.176801] Following packages will be installed: ext-firewall-no_versioning_data.noarch
[2024-07-02 15:55:04.176815] ----------------
[2024-07-02 15:55:04.176840] Auflösung der Paketabhängigkeiten wird geprüft.
[2024-07-02 15:55:04.801185] (regen obsoletes cache)
[2024-07-02 15:55:04.801298] Check package set before installation
[2024-07-02 15:55:04.801512] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2024-07-02 15:55:04.801599] Pakete werden installiert
[2024-07-02 15:55:04.805531] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_62', sequence='prep', stage='execute', sequence_order='-2', operation='install', exec_cmd='touch /var/lock/plesk-report-update.flag; :'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:04.810453] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_62', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:04.816035] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_62', sequence='post', stage='execute', sequence_order='9990', operation='install', exec_cmd='test ! -x /opt/psa/admin/sbin/packagemng || /opt/psa/admin/sbin/packagemng --set-dirty-flag'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:05.025888] Bootstrapper has finished action (exec time: 1 sec.): parent_name='PLESK_18_0_62', sequence='post', stage='execute', sequence_order='9991', operation='install', exec_cmd='/opt/psa/bootstrapper/pp18.0.62-bootstrapper/bootstrapper.sh perform-deferred-actions'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:05.135845] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_62', sequence='post', stage='execute', sequence_order='9998', operation='install', exec_cmd='/opt/psa/admin/sbin/update_history'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:05.139791] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_62', sequence='post', stage='commit', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; :'', m_arch='', exit code: 0, output: ~empty
[2024-07-02 15:55:05.139894] Paket wird installiert Firewall
[2024-07-02 15:55:10.710910] Extension package ext-firewall installation failed with code 3, stdout: ~empty
stderr: Index is under processing now

[2024-07-02 15:55:10.711724] Überprüfung der Komponenten und Produkte wird gestartet...
[2024-07-02 15:55:10.711745] FileFetcher: get file (~empty)/report-update
[2024-07-02 15:55:10.711801] Datei wird heruntergeladen report-update: 0%
[2024-07-02 15:55:10.786506] Datei wird heruntergeladen report-update: 100% fertig.
[2024-07-02 15:55:10.786736] FileFetcher: get file (~empty)/pool/PSA_18.0.62_14844/examiners/py_launcher.sh
[2024-07-02 15:55:10.786768] Datei wird heruntergeladen pool/PSA_18.0.62_14844/examiners/py_launcher.sh: 0%
[2024-07-02 15:55:10.795799] Datei wird heruntergeladen pool/PSA_18.0.62_14844/examiners/py_launcher.sh: 100% fertig.
[2024-07-02 15:55:11.204963] Examination executed ["/root/parallels/pool/PSA_18.0.62_14844/examiners/py_launcher.sh" "/root/parallels/report-update" --op update --rc 1 --start-flag /var/lock/plesk-report-update.flag --to=18.0.62.0 --from=18.0.62] with code 0
 Output:
~empty
 Error:
~empty
[2024-07-02 15:55:11.205132] Error: Fehler bei der Installation oder dem Upgrade der Erweiterung "Firewall" (Paket: firewall):
Index is under processing now

Warnung! Es wurden nicht alle Pakete installiert.
Bitte prüfen Sie, ob Ihre Systemdienste betriebsbereit sind.
Bitte beheben Sie dieses Problem und versuchen Sie, die Pakete erneut zu installieren. Rufen Sie https://support.plesk.com/ auf, um eine Lösung für dieses Problem zu finden.

 

[Dave W]

try running

sudo apt update

from CLI

 

[Kaspar@Plesk]

Most likely the Extensions Catalog files are corrupted. You can try to apply to solution mentioned in this article to see if that solves the issue:

https://support.plesk.com/hc/en-us/articles/12377117496087-Plesk-Extension-search-keeps-loading-without-any-results