Resolved TypeError data.site is null

[rik]

Username:

TITLE

TypeError data.site is null

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk for VPS Web Admin Edition 18.0.56
AlmaLinux 8.9

PROBLEM DESCRIPTION

When I try to log in to Plesk and access the URL, the following message appears and I cannot do anything.

Type TypeError
Message data.site is null
Stack trace

1308/DynamicListRowBody/body<@https://domain.tld/cp/javascript/views/smb/web/view.js?c762409bde0643f26734:75:47882
useMemo@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:69146
s</t.useMemo@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:12:6045
DynamicListRowBody@https://domain.tld/cp/javascript/views/smb/web/view.js?c762409bde0643f26734:75:47777
Cl@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:62823
ki@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:119678
yc@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:108832
bc@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:108760
vc@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:108621
cc@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:105764
Vs@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:46664
rc@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:102858
to@https://domain.tld/ui-library/plesk-ui-library.min.js?1699278827:35:68150
Q/l<@https://domain.tld/cp/javascript/vendors.js?1699278827:25:8495
fe/K/<@https://domain.tld/cp/javascript/vendors.js?1699278827:36:17536
K@https://domain.tld/cp/javascript/vendors.js?1699278827:36:17523
Y@https://domain.tld/cp/javascript/vendors.js?1699278827:36:18210
W@https://domain.tld/cp/javascript/vendors.js?1699278827:36:21806

STEPS TO REPRODUCE

Whenever you access the Plesk login screen. Same thing even after reloading.

ACTUAL RESULT

EXPECTED RESULT

Login page is displayed

ANY ADDITIONAL INFORMATION

Same situation occurs in 3 Web Admin Editions

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Answer the question

 

[rik]

I have 8 plesk.
There is no problem with Web Host Edition, but there is a problem with 5 of Web Admin Edition.
If there is no subdomain, display data.site is null.
If there is a subdomain, an Internal server error will be displayed.

Even if you check with plesk repair all -n, everything will be OK.

 

[rik]

Even if you check with plesk repair all -n, everything will be OK.
I checked with plesk repair all -n and everything is OK.

 

[Dave W]

You could try to update the plesk install using

plesk installer install-panel-updates

If that doesnt work then contact support at https://support.plesk.com/hc/en-us

 

[rik]

Host Edition also shows "data.site is null" when opening the domain page. The problem is occurring on all 8 Plesks. I think it was normal when I checked the Host Edition two hours ago.

 

[rik]

You could try to update the plesk install using

plesk installer install-panel-updates

If that doesnt work then contact support at https://support.plesk.com/hc/en-us

thank you. However, nothing changed. Not fixed

[root@ ~]# plesk installer install-panel-updates
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
....
You already have the latest version of product(s) and all the selected components installed. Installation will not continue.
[root@ ~]#

 

[Dave W]

let us know what version CLI reports;

plesk -v

 

[MIchael Cockinos]

I'm now getting this same error!

What has happened Plesk?

 

[Dave W]

What version of plesk and OS are you using?

 

[rik]

let us know what version CLI reports;

plesk -v

[root@ ~]# plesk -v
Product version: Plesk Obsidian 18.0.56.4
OS version: AlmaLinux 8.9 x86_64
Build date: 2023/11/06 15:00
Revision: 7f3265358b91416f035eddb5dfe564171fd100a4
[root@ ~]#

 

[rik]

I was accessing it with Firefox, but when I switched to Chrome, the message changed.
"Cannot destructure property 'screenshotUrl' of 'data.site' as it is null."
This message appears when I open the Chrome console.

 

[Dave W]

ok the current release of plesk is Plesk Obsidian 18.0.57 Update 2.

You need to update to this as I believe there is a hostfix included in a recent update for this issue.

Try this:

plesk installer install-all-updates

 

[rik]

The message varies depending on the browser you use. The same error message is displayed on the JavaScript console, so it seems to be a JavaScript problem, but the result does not change even after a forced reload.

- Safari
Right side of assignment cannot be destructured
- Firefox
data.site is null
- Chrome
Cannot destructure property 'screenshotUrl' of 'data.site' as it is null.

 

[Dave W]

just tested the install-all-updates command, it doesnt update plesk. Use the following command to update to the latest release;

plesk installer --select-release-latest --upgrade-installed-components

 

[rik]

ok the current release of plesk is Plesk Obsidian 18.0.57 Update 2.

You need to update to this as I believe there is a hostfix included in a recent update for this issue.

Try this:

plesk installer install-all-updates

I have the same problem with another Plesk (18.0.57 Update 2).
I have 8 Plesks, and this time I confirmed that the problem occurred on all of them.
Although no special extensions are installed, 360Monitoring is set up on all eight machines.

Another Plesk. It also has the same problem.

[root@ ~]# plesk -v
Product version: Plesk Obsidian 18.0.57.2
OS version: AlmaLinux 8.9 x86_64
Build date: 2023/11/28 16:00
Revision: d67d6eef84e863abfcdcd912466650cb78b0653d
[root@ ~]#

 

[Dave W]

I suggest you contact support at https://support.plesk.com

 

[rik]

This seems to be the same problem.
Issue - Right side of assignment cannot be destructured

 

[rik]

I suggest you contact support at https://support.plesk.com

I contacted support. thank you. We will let you know the results.

 

[rik]

Support responded. All eight Plesks are back to normal. The operations performed this time are as follows.
Manually update monitoring to 2.9.2

wget https://ext.plesk.com/packages/80591d56-628c-4d24-a685-b805d4d1c589-monitoring/download?2.9.2-433 -O monitoring.zip
plesk bin extension -i monitoring.zip

 

[MIchael Cockinos]

Fixed. Thanks