Resolved Unable to access Backup manager

[moussaelhajraoui@gmai]

Server operating system version

Centos 7.9

Plesk version and microupdate number

18.0.53

I get this error

Failed to parse response. Reason: Failed to read data from stream Process output:

I tried to plesk repair all Still not working Linux Obsidian 18.0.53 Centos 7.9 The command /usr/local/psa/admin/bin/pmmcli --get-tasks-list Backup Outputs: Traceback (most recent call last): File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 332, in execute File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 262, in _wrap_coverage File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 294, in _wrap_profiling File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 375, in _execute File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 433, in execute_entry File "/usr/local/psa/admin/sbin/pmmcli/.bootstrap/_pex/pex.py", line 438, in execute_module File "/usr/local/lib/python3.6/runpy.py", line 208, in run_module return _run_code(code, {}, init_globals, run_name, mod_spec) File "/usr/local/lib/python3.6/runpy.py", line 85, in _run_code exec(code, run_globals) File "/usr/local/psa/admin/sbin/pmmcli/pmmcli.py", line 18, in <module> File "/usr/local/psa/admin/sbin/pmmcli/pmm_task.py", line 12, in <module> File "/usr/local/lib/python3.6/sqlite3/__init__.py", line 23, in <module> from sqlite3.dbapi2 import * File "/usr/local/lib/python3.6/sqlite3/dbapi2.py", line 27, in <module> from _sqlite3 import * ModuleNotFoundError: No module named '_sqlite3'

 

[Peter Debik]

In your post Issue - Problems with backup and new Python version you already found out that you may have a wrong Python version. Did you try to use the previously installed version instead?

 

[moussaelhajraoui@gmai]

Hi Peter,
Thank you for your response
I installed sqlite-devel, then reconfigured python3.6.8 and the problem was resolved

• yum install sqlite-devel
• wget https://www.python.org/ftp/python/3.6.8/Python-3.6.8.tgz
• tar xzf Python-3.6.8.tgz
• cd Python-3.6.8/
• ./configure
• make && make altinstall

The command /usr/local/psa/admin/bin/pmmcli --get-tasks-list Backup returned the expected XML response.
Possible collateral damages: Some websites crashed (httpd) so I repaired Plesk

• plesk repair installation
• plesk repair web

I hope this can be useful.

 

[moussaelhajraoui@gmai]

A friend experienced this error when installing additional python version 3.9.6 and switched default python3 to it.
The backup manager stopped then.
I think the backup manager depends on 3.6 version or maybe python 2.