Issue Unable to add email accounts to email client(s)

[dowswell]

Server operating system version

Ubuntu 20.04.4 LTS

Plesk version and microupdate number

obsidian 18.0.45

I've configured a number of email addresses for various domains on my plesk installation. All are accessible via webmail, but not via email client (IMAP or otherwise, SSL or otherwise). The credentials all match just fine. The certificate seems fine.

Not experienced with this at all, so I'm not sure if there's a configuration step I've missed, but all the resources I've been able to find thus far haven't helped. It seems I've just missed a step somewhere along the line, but can't begin to imagine where.

Can someone point me in the right direction here?

 

[Quinten]

What information are you using to setup the IMAP account?
Port outgoing port incoming etc.

 

[Nikolay]

Also, you can try to setup Mail Autodiscover feature:
Access Your Mailbox
How to manage mail autodiscover in Plesk Obsidian?
How does mail autodiscover function work in Plesk?

 

[dowswell]

Update - I was able to solve this issue by forcing mail.mydomain.com as the server address. Still have no idea why i couldn't connect without the subdomain reference.