Issue Unable to change the domain name

[Thomas Oryon]

Server operating system version

Redhat linux

Plesk version and microupdate number

18.0.73

Hello Support,

We have the Linux Plesk server and we are facing an issue with changing the domain name. While changing the Temporary domain name to current domain name we are receiving the below error message.

Screenshot

Captured with Lightshot

prnt.sc

Can you please let us know how to resolve this issue?

Awaiting your reply.

 

[scsa20]

Were you trying to change the username and/or password at the same time? I've tried it a few different ways on my debian 12 based system and not running into any issues.

But here's what you can try to do: Try suspending the subscription (and domain), and while it's suspended try renaming the domain. If need to follow the same steps outlined at https://support.plesk.com/hc/en-us/...ame-a-domain-Unable-to-rename-home-of-sysuser and see if it helps with you renaming the domain.

 

[Thomas Oryon]

Hello,

Thanks for your reply. We are not trying to change the username or password. We are trying to change the domain name from current domain name to new domain name. As per the below screenshot in admin panel

Domains -> three dots -> change domain name

Also, we have tried the same in customer panel as well, it shows the same error.

Screenshot

Captured with Lightshot

prnt.sc

>> ry suspending the subscription (and domain), and while it's suspended try renaming the domain.

We have try to suspend the domain name and change the domain name, the issue still persists. Can you please let us know how to resolve this password error? Do we need to change or modify in password policy?

If yes, please let us know the steps.

Awaiting your reply.

 

[scsa20]

Have you tried following the steps outlined in https://support.plesk.com/hc/en-us/...ame-a-domain-Unable-to-rename-home-of-sysuser ?

 

[Thomas Oryon]

Hello,

Yes, we have tried the same in the above URL. We are still facing the same issue at our end. Please let us know the alternative solution or else we need to make any changes in Password policy?

Awaiting your reply

 

[Sebahat.hadzhi]

@Thomas Oryon , could you please still provide the output of:

ps aux | grep user

where user is the owner of the subscription. Thanks in advance.

 

[Thomas Oryon]

Hello Sebahat.hadzhi,

May I know whether you are referring to this attached?

Awaiting your reply

 

[Thomas Oryon]

Hello Sebahat.hadzhi,

Are you referring to the below output?

+++
[root@h-dnpr-s-plxl1 cron.d]# ps aux | grep hopeful-blackwell_x04nk2ia2q
root 569474 0.0 0.0 6420 2304 pts/1 S+ 09:16 0:00 grep --color=auto hopeful-blackwell_x04nk2ia2q
[root@h-dnpr-s-plxl1 cron.d]#
+++

Awaiting your reply.

 

[alapshin]

Hello @Thomas Oryon
The process of renaming subscription implies some manipulations with system user (owner of subscription) these manipulations are performed by plesk and not seeing by user. However in case something goes wrong during internal actions you see the error.
The error you provided in the initial message means that the password for system user does not specify the requirements set in PAM (Pluggable Authentication Modules).

First of all try to open domain card of the domain you tying to rename, open Connection Info and specify new strong password for system user (it will not affect website availability).





After that try to rename subscription name again.

If the same error occur, check that PAM configuration is default:
]# cat /etc/pam.d/system-auth | grep requisite
auth requisite pam_succeed_if.so uid >= 1000 quiet_success
password requisite pam_pwquality.so try_first_pass local_users_only retry=3 authtok_type=


If there also all correct - submit a request to Plesk support

 

[Thomas Oryon]

Hello,

Thanks and I have followed the same and still got the error and attached some screenshot for reference.

 

[alapshin]

ok, please connect to the server via SSH as root and check the output of
cat /etc/pam.d/system-auth | grep requisite
If it is something like
password requisite pam_pwquality.so local_users_only
or
password requisite pam_pwquality.so try_first_pass local_users_only retry=3 authtok_type=
and still you have the issue submit a request to Plesk support

 

[Thomas Oryon]

Hello,

Please find the attached and kindly let me know whats the issue here.

Awaiting your reply.