• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Unable to create dump Plesk 11.5.30 #23

D

DuarteD

New Pleskian
I cannot backup a domain, always returns error and stop the backup job. The issue occurs in single domain backup or in server backup.
I'm unable to make a full server backup.
Any help?
Thanks

[20112]: 09:50:16 DEBUG ------------------------------------------------------------
[20112]: 09:50:16 DEBUG Migration status reporting initialized.
[20112]: 09:50:16 DEBUG Status file: /usr/local/psa/PMM/sessions/2013-11-20-105013.203/dump-status.xml
[20112]: 09:50:16 DEBUG ------------------------------------------------------------
1+0 registos dentro
1+0 registos fora
31457280 bytes (31 MB) copiados, 0,0672052 s, 468 MB/s
PHP Warning: backup_Serializer_Cron::{closure}(): unterminated entity reference 1; File: /usr/local/psa/admin/plib/backup/Serializer/Cron.php, Line: 16

Unable to create dump:
not well-formed (invalid token) at line 3, column 89, byte 213 at /usr/lib64/perl5/XML/Parser.pm line 187
at /usr/lib64/perl5/XML/Parser/Expat.pm line 478
XML::parser::Expat::parse('XML::parser::Expat=HASH(0x323f8c8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/lib64/perl5/XML/Parser.pm line 187
eval {...} called at /usr/lib64/perl5/XML/Parser.pm line 186
XML::parser::parse('XML::parser=HASH(0x32375b0)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x32c99e8)', 'SCALAR(0x323f9b8)', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x32c99e8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x2e80800)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x305cfe8)', 'HASH(0x323fd30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('owner-uid', '00000000-0000-0000-0000-000000000000', 'verbose', 4, 'owner-type', 'server', 'domains-name', 'ARRAY(0x16d1bb8)', 'split-size', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2e5f308)', 'HASH(0x2e5f638)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
at /usr/lib64/perl5/XML/Parser.pm line 192
XML::parser::parse('XML::parser=HASH(0x32375b0)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x32c99e8)', 'SCALAR(0x323f9b8)', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x32c99e8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x2e80800)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x305cfe8)', 'HASH(0x323fd30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('owner-uid', '00000000-0000-0000-0000-000000000000', 'verbose', 4, 'owner-type', 'server', 'domains-name', 'ARRAY(0x16d1bb8)', 'split-size', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2e5f308)', 'HASH(0x2e5f638)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323.
 
I made /usr/local/psa/bin/pleskbackup domains-name domain.pt -c -vvvv to get that error.
But if I run a backup job from customer panel, to create a backup of the domain config, it's the same.

[58435]: 11:30:25 DEBUG Reserve disk space at /backup/dumps/.fs_NaN_0
[58435]: 11:30:26 DEBUG Set backup file name 'backup' (profile 'backup', id='')

[58435]: 11:30:26 DEBUG Unix Archive content transport has been initialized
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/product_info.php --get-mode
[58435]: 11:30:26 DEBUG New connection: mysql DBI connection. db psa, user admin, host localhost
[58435]: 11:30:26 TRACE SQL: SELECT ip_address, id FROM IP_Addresses
[58435]: 11:30:26 TRACE SQL: SELECT c.id, c.login, p.ip_address, c.type, c.parent_id, pl.type, c.guid FROM clients c LEFT JOIN ip_pool pl ON c.pool_id = pl.id LEFT JOIN IP_Addresses p ON pl.ip_address_id = p.id
[58435]: 11:30:26 TRACE SQL: SELECT DISTINCT domains.displayName, IP_Addresses.ip_address FROM DomainServices, IpAddressesCollections, IP_Addresses, domains WHERE DomainServices.dom_id = domains.id AND DomainServices.ipCollectionId = IpAddressesCollections.ipCollectionId AND IpAddressesCollections.ipAddressId = IP_Addresses.id AND domains.webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT d.displayName FROM domains d WHERE htype = 'none' AND webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT d.displayName, d.name, c.login, c.id, d.id dom_id FROM clients c LEFT JOIN domains d ON d.cl_id = c.id WHERE d.webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT smb_users.login, clients.login FROM smb_users, clients WHERE smb_users.ownerId = clients.id
[58435]: 11:30:26 TRACE SQL: SELECT smb_roles.id, clients.login FROM smb_roles, clients WHERE smb_roles.ownerId = clients.id
[58435]: 11:30:26 TRACE SQL: SELECT a.displayName, b.displayName FROM domains a INNER JOIN (SELECT id, displayName FROM domains) b WHERE a.webspace_id = b.id
[58435]: 11:30:26 TRACE SQL: SELECT s.object_id, t.id FROM Subscriptions AS s INNER JOIN PlansSubscriptions AS p ON s.id = p.subscription_id INNER JOIN Templates AS t ON t.id = p.plan_id WHERE s.object_type = 'client' AND t.owner_id = (SELECT id FROM clients WHERE type = 'admin' LIMIT 0,1) AND t.type = 'reseller'
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/service_node.php --describe-for-pmm-deployer
[58435]: 11:30:26 TRACE SQL: SELECT id, host, port, type, admin_login, admin_password, server_version FROM DatabaseServers
[58435]: 11:30:26 DEBUG Set backup file name 'palma' (profile 'palma', id='')

[58435]: 11:30:26 DEBUG Set backup owner guid '92e4d93e-cab6-422d-a89e-2d73283e3043', type 'server'

[58435]: 11:30:26 DEBUG The dump of content is switched off
[58435]: 11:30:26 TRACE SQL: SELECT val FROM misc WHERE param = 'power_user_panel'
[58435]: 11:30:26 TRACE SQL: SELECT id, cl_id, name FROM domains WHERE displayName = 'domain.pt'
[58435]: 11:30:26 DEBUG Domain 'domain.pt' is started
[58435]: 11:30:26 DEBUG Getting domain info
[58435]: 11:30:26 TRACE SQL: SELECT d1.*, d2.name AS parentDomainName, d2.displayName AS parentDomainDisplayName FROM domains d1 LEFT JOIN domains d2 ON d1.parentDomainId = d2.id WHERE d1.displayName = 'domain.pt'
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-subscription domain.pt
[58435]: 11:30:27 DEBUG Unable to create dump:
not well-formed (invalid token) at line 3, column 89, byte 213 at /usr/lib64/perl5/XML/Parser.pm line 187
at /usr/lib64/perl5/XML/Parser/Expat.pm line 478
XML::parser::Expat::parse('XML::parser::Expat=HASH(0x2958018)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/lib64/perl5/XML/Parser.pm line 187
eval {...} called at /usr/lib64/perl5/XML/Parser.pm line 186
XML::parser::parse('XML::parser=HASH(0x294e920)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x29e2480)', 'SCALAR(0x2958108)', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x29e2480)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x259b1c0)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
at /usr/lib64/perl5/XML/Parser.pm line 192
XML::parser::parse('XML::parser=HASH(0x294e920)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x29e2480)', 'SCALAR(0x2958108)', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x29e2480)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x259b1c0)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323.

[58435]: 11:30:27 ERROR 3df88afe-bc01-4dd9-8e9a-b35cfe74d737 Unable to create dump:
at /usr/local/psa/PMM/agents/shared/Logging.pm line 104
Logging::error('Unable to create dump', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 678
main::__ANON__('Error::Simple=HASH(0x29de148)', 'SCALAR(0x19e6170)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321
Error::subs::run_clauses('HASH(0x2958480)', '\x{a}not well-formed (invalid token) at line 3, column 89, byte 2...', undef, 'ARRAY(0x2958720)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
 
The current issue happens only in a specific domain migrated from another server with plesk 10.4.4. But other domains from the same server don't have any backup problem
 
Parallells Support resolved the problem:
The issue caused by '&1' chars in command line for 'domains.pt' subscription scheduled task. To resolved he issue I removed '2>&1' from the command line.
Great job Parallells, thanks
 
Hello DuarteD,

Thank you for reporting this issue.

Could you please say parallels support ticket ID?

I just want to make sure that support is actually reported this issues as bug to developers.
 
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