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Unable to create dump Plesk 11.5.30 #23

D

DuarteD

New Pleskian
I cannot backup a domain, always returns error and stop the backup job. The issue occurs in single domain backup or in server backup.
I'm unable to make a full server backup.
Any help?
Thanks

[20112]: 09:50:16 DEBUG ------------------------------------------------------------
[20112]: 09:50:16 DEBUG Migration status reporting initialized.
[20112]: 09:50:16 DEBUG Status file: /usr/local/psa/PMM/sessions/2013-11-20-105013.203/dump-status.xml
[20112]: 09:50:16 DEBUG ------------------------------------------------------------
1+0 registos dentro
1+0 registos fora
31457280 bytes (31 MB) copiados, 0,0672052 s, 468 MB/s
PHP Warning: backup_Serializer_Cron::{closure}(): unterminated entity reference 1; File: /usr/local/psa/admin/plib/backup/Serializer/Cron.php, Line: 16

Unable to create dump:
not well-formed (invalid token) at line 3, column 89, byte 213 at /usr/lib64/perl5/XML/Parser.pm line 187
at /usr/lib64/perl5/XML/Parser/Expat.pm line 478
XML::parser::Expat::parse('XML::parser::Expat=HASH(0x323f8c8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/lib64/perl5/XML/Parser.pm line 187
eval {...} called at /usr/lib64/perl5/XML/Parser.pm line 186
XML::parser::parse('XML::parser=HASH(0x32375b0)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x32c99e8)', 'SCALAR(0x323f9b8)', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x32c99e8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x2e80800)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x305cfe8)', 'HASH(0x323fd30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('owner-uid', '00000000-0000-0000-0000-000000000000', 'verbose', 4, 'owner-type', 'server', 'domains-name', 'ARRAY(0x16d1bb8)', 'split-size', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2e5f308)', 'HASH(0x2e5f638)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
at /usr/lib64/perl5/XML/Parser.pm line 192
XML::parser::parse('XML::parser=HASH(0x32375b0)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x32c99e8)', undef, 'SCALAR(0x323f9b8)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x32c99e8)', 'SCALAR(0x323f9b8)', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x32c99e8)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x32c9aa8)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x2e80800)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x2e80800)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x305cfe8)', 'HASH(0x323fd30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('owner-uid', '00000000-0000-0000-0000-000000000000', 'verbose', 4, 'owner-type', 'server', 'domains-name', 'ARRAY(0x16d1bb8)', 'split-size', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2e5f308)', 'HASH(0x2e5f638)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323.
 
I made /usr/local/psa/bin/pleskbackup domains-name domain.pt -c -vvvv to get that error.
But if I run a backup job from customer panel, to create a backup of the domain config, it's the same.

[58435]: 11:30:25 DEBUG Reserve disk space at /backup/dumps/.fs_NaN_0
[58435]: 11:30:26 DEBUG Set backup file name 'backup' (profile 'backup', id='')

[58435]: 11:30:26 DEBUG Unix Archive content transport has been initialized
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/product_info.php --get-mode
[58435]: 11:30:26 DEBUG New connection: mysql DBI connection. db psa, user admin, host localhost
[58435]: 11:30:26 TRACE SQL: SELECT ip_address, id FROM IP_Addresses
[58435]: 11:30:26 TRACE SQL: SELECT c.id, c.login, p.ip_address, c.type, c.parent_id, pl.type, c.guid FROM clients c LEFT JOIN ip_pool pl ON c.pool_id = pl.id LEFT JOIN IP_Addresses p ON pl.ip_address_id = p.id
[58435]: 11:30:26 TRACE SQL: SELECT DISTINCT domains.displayName, IP_Addresses.ip_address FROM DomainServices, IpAddressesCollections, IP_Addresses, domains WHERE DomainServices.dom_id = domains.id AND DomainServices.ipCollectionId = IpAddressesCollections.ipCollectionId AND IpAddressesCollections.ipAddressId = IP_Addresses.id AND domains.webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT d.displayName FROM domains d WHERE htype = 'none' AND webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT d.displayName, d.name, c.login, c.id, d.id dom_id FROM clients c LEFT JOIN domains d ON d.cl_id = c.id WHERE d.webspace_id = 0
[58435]: 11:30:26 TRACE SQL: SELECT smb_users.login, clients.login FROM smb_users, clients WHERE smb_users.ownerId = clients.id
[58435]: 11:30:26 TRACE SQL: SELECT smb_roles.id, clients.login FROM smb_roles, clients WHERE smb_roles.ownerId = clients.id
[58435]: 11:30:26 TRACE SQL: SELECT a.displayName, b.displayName FROM domains a INNER JOIN (SELECT id, displayName FROM domains) b WHERE a.webspace_id = b.id
[58435]: 11:30:26 TRACE SQL: SELECT s.object_id, t.id FROM Subscriptions AS s INNER JOIN PlansSubscriptions AS p ON s.id = p.subscription_id INNER JOIN Templates AS t ON t.id = p.plan_id WHERE s.object_type = 'client' AND t.owner_id = (SELECT id FROM clients WHERE type = 'admin' LIMIT 0,1) AND t.type = 'reseller'
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/api-cli/service_node.php --describe-for-pmm-deployer
[58435]: 11:30:26 TRACE SQL: SELECT id, host, port, type, admin_login, admin_password, server_version FROM DatabaseServers
[58435]: 11:30:26 DEBUG Set backup file name 'palma' (profile 'palma', id='')

[58435]: 11:30:26 DEBUG Set backup owner guid '92e4d93e-cab6-422d-a89e-2d73283e3043', type 'server'

[58435]: 11:30:26 DEBUG The dump of content is switched off
[58435]: 11:30:26 TRACE SQL: SELECT val FROM misc WHERE param = 'power_user_panel'
[58435]: 11:30:26 TRACE SQL: SELECT id, cl_id, name FROM domains WHERE displayName = 'domain.pt'
[58435]: 11:30:26 DEBUG Domain 'domain.pt' is started
[58435]: 11:30:26 DEBUG Getting domain info
[58435]: 11:30:26 TRACE SQL: SELECT d1.*, d2.name AS parentDomainName, d2.displayName AS parentDomainDisplayName FROM domains d1 LEFT JOIN domains d2 ON d1.parentDomainId = d2.id WHERE d1.displayName = 'domain.pt'
[58435]: 11:30:26 DEBUG Exec: /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-subscription domain.pt
[58435]: 11:30:27 DEBUG Unable to create dump:
not well-formed (invalid token) at line 3, column 89, byte 213 at /usr/lib64/perl5/XML/Parser.pm line 187
at /usr/lib64/perl5/XML/Parser/Expat.pm line 478
XML::parser::Expat::parse('XML::parser::Expat=HASH(0x2958018)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/lib64/perl5/XML/Parser.pm line 187
eval {...} called at /usr/lib64/perl5/XML/Parser.pm line 186
XML::parser::parse('XML::parser=HASH(0x294e920)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x29e2480)', 'SCALAR(0x2958108)', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x29e2480)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x259b1c0)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
at /usr/lib64/perl5/XML/Parser.pm line 192
XML::parser::parse('XML::parser=HASH(0x294e920)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...') called at /usr/share/perl5/XML/Simple.pm line 414
XML::Simple::build_tree_xml_parser('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 353
XML::Simple::build_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 308
XML::Simple::build_simple_tree('XML::Simple=HASH(0x29e2480)', undef, 'SCALAR(0x2958108)') called at /usr/share/perl5/XML/Simple.pm line 270
XML::Simple::parse_string('XML::Simple=HASH(0x29e2480)', 'SCALAR(0x2958108)', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/share/perl5/XML/Simple.pm line 171
XML::Simple::XMLin('XML::Simple=HASH(0x29e2480)', '<?xml version="1.0" encoding="UTF-8"?>\x{a}<subscription-info><sy...', 'KeyAttr', 'ARRAY(0x29e2468)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 2179
PleskX::makeDomainNode('PleskX=HASH(0x259b1c0)', 'domain.pt', 1) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1017
PleskX::createDomainsDump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 623
PleskX::dump('PleskX=HASH(0x259b1c0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 666
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323.

[58435]: 11:30:27 ERROR 3df88afe-bc01-4dd9-8e9a-b35cfe74d737 Unable to create dump:
at /usr/local/psa/PMM/agents/shared/Logging.pm line 104
Logging::error('Unable to create dump', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 678
main::__ANON__('Error::Simple=HASH(0x29de148)', 'SCALAR(0x19e6170)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321
Error::subs::run_clauses('HASH(0x2958480)', '\x{a}not well-formed (invalid token) at line 3, column 89, byte 2...', undef, 'ARRAY(0x2958720)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417
Error::subs::try('CODE(0x27d8260)', 'HASH(0x2958480)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2013-11-20-123024.391', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1311
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2578608)', 'HASH(0x2578938)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323
 
The current issue happens only in a specific domain migrated from another server with plesk 10.4.4. But other domains from the same server don't have any backup problem
 
Parallells Support resolved the problem:
The issue caused by '&1' chars in command line for 'domains.pt' subscription scheduled task. To resolved he issue I removed '2>&1' from the command line.
Great job Parallells, thanks
 
Hello DuarteD,

Thank you for reporting this issue.

Could you please say parallels support ticket ID?

I just want to make sure that support is actually reported this issues as bug to developers.
 
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