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Issue Unable to create the website in Softaculous

Thomas Oryon

Basic Pleskian
Server operating system version
Redhat linux
Plesk version and microupdate number
18.0.73
Hello Support,

We have the remote Database setup and we have installed the Softaculous in Plesk Linux server. When we try to deploy the Joomla or wordpress website via Softaculous panel, we have received the below error message.

FYI, we are able to create the Manual DB and Joomla setup using this remote Database server.

Can you please let us know how to resolve this issue?

Awaiting your reply.
 

Attachments

  • Screenshot 2025-10-13 at 08-12-08 Softaculous - Softaculous - Joomla.png
    Screenshot 2025-10-13 at 08-12-08 Softaculous - Softaculous - Joomla.png
    10.4 KB · Views: 5
  • Screenshot 2025-10-13 at 08-12-47 Database Servers - Plesk Obsidian 18.0.71.png
    Screenshot 2025-10-13 at 08-12-47 Database Servers - Plesk Obsidian 18.0.71.png
    28.6 KB · Views: 4
Hello, @Thomas Oryon . This is just a guess, but I think considering that MySQL is configured as remote server the connection between Softaculous and the remote server fails during the installation (database creation) process. I would suggest consulting with Softaculous on that and get back to Plesk if needed.
 
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