Unable to determine the domain name of my computer

[g alera]

Hi everyone,

I have tried to upgrade from 7.5.4. to 8.0.0 .

After download the update, nothing has occured and we are still on 7.5.4
But Qmail service have stopped and I cant restart it in the control panel, getting the follwing error:

Unable to make action: Unable to manage service by mailmng: mailmng: Service qmail failed to start


After looking the logs I think the problem may be this:

--------------------------------------------------------------

Download file versions.inf3: 22%..100% done
Download file PSA_8.0.0/plesk-8.0.0-fc1-i386.inf3: 29%..100% done
Checking for system installed packages...done.
Check for components installation status
Reading system installed packages...done.
Download file plesk-8.0.0-fc1-i386.hdr.gz: 36%..71%..100% done
Download file plesk-8.0.0-fc1-i386.hdr.gz: 36%..73%..100% done
Resolve components
There are some also needed components will installed too: 'autoinstaller'
Get Plesk product packages.
Get system update packages.
Start packages installation
Install package psa
Trying to define super-server internet daemon type... xinetd
Trying to check if xinetd daemon is running... done
Unable to determine the domain name of your computer.
Please, run the 'domainname' or 'hostname -f' command
from the console and make sure that the command returns your domain name.

ERROR while trying to get domain name
Check the error reason(see log file: /tmp/psa_8.0.0_FedoraCore_1_build80060331.13_upgrade.log), fix and try again

Aborting...

error: %pre(psa-8.0.0-fc1.build80060331.13) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping psa-8.0.0-fc1.build80060331.13
Error while execute command rpm -U /root/psa/PSA_8.0.0/dist-rpm-FedoraCore-1-i386/base/psa-8.0.0-fc1.build80060331.13.i586.rpm
ERROR: error while executing RPM


---
Plesk autoinstaller.
--------------------------------------------------------------


How can I solve this problem? We host 60+ domains and our clients are angry now
Best regars and thanks in advance,
Alejandro

 

[NightStorm]

Please, run the 'domainname' or 'hostname -f' command

And have you done this? Does either command return the name of your server?

 

[g alera]

Yes,

To the "domainname" command, the answer is:

"(none)"

 

[NightStorm]

And to the hostname -f command?
One or the other should output an actual server name ("none" does not count).

If it doesn't, then you will have to set the server name up prior to setting up Plesk.

http://forum.ev1servers.net/showthread.php?t=20397 will walk you through a quick how-to on setting the hostname for the server. There's even a script to make it easier on you.

 

[g alera]

# hostname -f
rack-41

Everything was fine on 7.5.4 but I upgraded because
drweb didn't work properly. I regret now.

Any way other than a script?

Thanks NightStorm

 

[NightStorm]

If the error is that it can't get a hostname of your server, then that is what would have to be resolved.
rack-41 isn't a valid servername anyway. They should be something like server.domain.com with a valid A record pointing from that to your server's primary IP address (some mail servers will reject mail, if it can't get an rdns on the server sending the mail).
The script is really quite simple. All it does is edit two files, and reconfigure the Plesk settings to match:
/etc/hosts
/etc/sysconfig/network
A step by step explaination of how it works, and what you do can be found at http://www.easyservermanagement.com/howto/hostname.html.

 

[kram@]

Had the same issue,

First edit you /etc/sysconfig/network

Make sure the hostname is configured there.

HOSTNAME=your.server.com

Next check you etc/hosts

127.0.0.1 your.servername.com localhost

Make sure the localhost is last