Resolved Unable to rename, copy, move file or directory in File Manager

[tescik tescikowski]

Hi,

Unable to rename, copy, move file or directory in File Manager.
I tried to copy, rename, move for more than one domain and subscription.

OS ‪Debian 7.11‬
Product Plesk Onyx Version 17.5.3 Update #65, last updated on Jan 21, 2020 11:04 PM

In File Manager
I can: create, delete, edit, download
I can't: rename, copy, move
When I try rename, copy, move file or directory in File Manager I have this error in plesk panel
rename: Unable to rename /httpdocs/ddd.txt: filemng failed: filemng: Error occurred during /usr/bin/file command.
copy: Unable to copy /httpdocs/ddd.txt: filemng failed: filemng: Error occurred during /usr/bin/file command.
move: Unable to move /httpdocs/ddd.txt: filemng failed: filemng: Error occurred during /usr/bin/file command.

In /var/log/plesk/panel.log:

[2020-09-03 11:16:28] DEBUG [util_exec] [5f50b46c971bf] Starting: filwrpr 48
[2020-09-03 11:16:28] DEBUG [util_exec] [5f50b46c971bf] Finished in 0.01331s, Error code: TRUE
[2020-09-03 11:16:28] DEBUG [util_exec] [eee9cbfbd0aeaf94e6b056dea2bf596d-0] Starting: filemng testuser list dirs /var/www/vhosts/test.com/httpdocs --in-blocks
[2020-09-03 11:16:28] DEBUG [util_exec] [eee9cbfbd0aeaf94e6b056dea2bf596d-0] Finished in 0.01386s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [3f1accc150502f0690d9ca21a47eeac3-0] Starting: filemng testuser file_exists /var/www/vhosts/test.com/httpdocs
[2020-09-03 11:16:28] DEBUG [util_exec] [3f1accc150502f0690d9ca21a47eeac3-0] Finished in 0.01549s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [952bfcee98e1ab75ea43d372626d01c1-0] Starting: filemng testuser realpath /var/www/vhosts/test.com
[2020-09-03 11:16:28] DEBUG [util_exec] [952bfcee98e1ab75ea43d372626d01c1-0] Finished in 0.01308s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [4713b9e22de73c010d1ea7cdf619a1da-0] Starting: filemng testuser realpath /var/www/vhosts/test.com/httpdocs
[2020-09-03 11:16:28] DEBUG [util_exec] [4713b9e22de73c010d1ea7cdf619a1da-0] Finished in 0.01547s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [559b7748ba72b3ec3e6ae37850084956-0] Starting: filemng testuser list dirs /var/www/vhosts/test.com/httpdocs --in-blocks
[2020-09-03 11:16:28] DEBUG [util_exec] [559b7748ba72b3ec3e6ae37850084956-0] Finished in 0.0167s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [710a96f8bd695b482453d273aca44432-0] Starting: filemng testuser file_exists /var/www/vhosts/test.com/httpdocs
[2020-09-03 11:16:28] DEBUG [util_exec] [710a96f8bd695b482453d273aca44432-0] Finished in 0.01186s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [431fbf6fb9ae537e6a772e4c095ba8f3-0] Starting: filemng testuser file_exists /var/www/vhosts/test.com/httpdocs/new.txtold
[2020-09-03 11:16:28] DEBUG [util_exec] [431fbf6fb9ae537e6a772e4c095ba8f3-0] Finished in 0.01649s, Error code: 0
[2020-09-03 11:16:28] DEBUG [util_exec] [17057d1eecf18c8aa38d0907d9b37120-0] Starting: filemng testuser file -L /var/www/vhosts/test.com/httpdocs/new.txtold
[2020-09-03 11:16:28] DEBUG [util_exec] [17057d1eecf18c8aa38d0907d9b37120-0] Finished in 0.02218s, Error code: 1
[2020-09-03 11:16:28] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/filemng' 'testuser' 'file' '-L' '/var/www/vhosts/test.com/httpdocs/new.txtold'] with exit code [1]
[2020-09-03 11:16:28] ERR [1] PleskUtilException: '/opt/psa/admin/bin/filemng' 'testuser' 'file' '-L' '/var/www/vhosts/test.com/httpdocs/new.txtold' failed with code 1.

stdout:
/var/www/vhosts/test.com/httpdocs/new.txtold: ERROR: cannot open `/var/www/vhosts/test.com/httpdocs/new.txtold' (No such file or directory)
filemng: Error occurred during /usr/bin/file command.


stderr:
filemng: Error occurred during /usr/bin/file command.

file: /opt/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 45
code: 0
trace: #0 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
#1 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(26): Service_Agent_Transport_Local->_command(integer '0', object of type Service_Agent_Command_Exec, object of type Service_Agent_Transport_LocalTransaction)
#2 /opt/psa/admin/plib/Service/Agent.php(157): Service_Agent_Transport_Local->process(string '17057d1eecf18c8aa38d0907d9b37120', array)
#3 /opt/psa/admin/plib/Service/Agent.php(223): Service_Agent->commit()
#4 /opt/psa/admin/plib/Service/Driver/Filesystem/Plesk/Unix.php(333): Service_Agent->execAndGetResponse(string 'filemng', array, NULL null, array)
#5 /opt/psa/admin/plib/Service/Driver/Filesystem/Plesk/Unix.php(235): Service_Driver_Filesystem_Plesk_Unix->_execAndGetResponse(array)
#6 /opt/psa/admin/plib/FileManager.php(264): Service_Driver_Filesystem_Plesk_Unix->getFileType(string 'testuser', string '/var/www/vhosts/test.com/httpdocs/new.txtold')
#7 /opt/psa/admin/application/smb/controllers/FileManagerController.php(627): FileManager->isDir(string '/var/www/vhosts/test.com/httpdocs/new.txtold')
#8 (0): Smb_FileManagerController->_copyFile(string 'new.txt', array)
#9 /opt/psa/admin/application/smb/controllers/FileManagerController.php(832): call_user_func_array(array, array)
#10 /opt/psa/admin/application/smb/controllers/FileManagerController.php(585): Smb_FileManagerController->_objectsGroupFilesAction(string '_copyFile', array)
#11 /opt/psa/admin/externals/Zend/Controller/Action.php(516): Smb_FileManagerController->renameAction()
#12 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(308): Zend_Controller_Action->dispatch(string 'renameAction')
#13 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http)
#14 /opt/psa/admin/plib/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL null)
#15 /opt/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()

[2020-09-03 11:16:28] DEBUG [util_exec] [5f50b46ce5d4b] Starting: send-error-report warning
[2020-09-03 11:16:28] DEBUG [util_exec] [5f50b46ce5d4b] Finished in 0.00162s, Error code: TRUE
[2020-09-03 11:16:29] DEBUG [util_exec] [88fffb3461baf51db72aff3ecc5534d6-0] Starting: filemng testuser list dirs /var/www/vhosts/test.com/httpdocs --in-blocks
[2020-09-03 11:16:29] DEBUG [util_exec] [88fffb3461baf51db72aff3ecc5534d6-0] Finished in 0.01367s, Error code: 0
[2020-09-03 11:16:29] DEBUG [util_exec] [6201e498e2c6cd460a84b02a645c0663-0] Starting: filemng testuser file_exists /var/www/vhosts/test.com/httpdocs
[2020-09-03 11:16:29] DEBUG [util_exec] [6201e498e2c6cd460a84b02a645c0663-0] Finished in 0.01218s, Error code: 0

[2020-09-03 11:16:34] DEBUG [util_exec] [5f50b4720c4d1] Starting: /usr/bin/sw-rrdtool -
[2020-09-03 11:16:34] DEBUG [util_exec] [5f50b4720c4d1] Finished in 0.00169s, Error code: TRUE

On Debian 9, Plesk Obsidian Web Pro Edition Version 18.0.29 Update #3 I can rename, copy, move file or directory in File Manager without issues.

 

[IgorG]

Create a backup of the original filemng file:

# cp /opt/psa/admin/sbin/filemng{,.orig}

Replace the original file with patched one from attach.

 

[IgorG]

BTW, this bug PPPM-7455 is fixed since Plesk 17.8
Consider an upgrade to latest Plesk version.

 

[tescik tescikowski]

Hi,
Thank you for your answer.

Will I have to restart the Pleska service or the entire machine?

 

[IgorG]

Will I have to restart the Pleska service or the entire machine?

No.

 

[tescik tescikowski]

The patch works perfectly.
Thanks a lot!

 

[mow]

BTW, this bug PPPM-7455 is fixed since Plesk 17.8
Consider an upgrade to latest Plesk version.

If they're really still on wheezy, I think they need to update debian first