Unable to start Dovecot IMAP and POP3 server in Plesk Control Panel

[kapil soni]

Hi,

I have just created my new server, and I am using Plesk v12.5.30_build1205150826.19 os_CentOS 7 for my server.

The problem is I am unable to start in my Plesk control panel >> Tools & Settings >> Services Management >> Dovecot IMAP and POP3 server

no matter how many times I am clicking the "Green (start the service)" button, It simply says every-time "Information: Please allow for some time for the service to start." but the service don't start.

please see the attached snapshot for the same.



I have created report for this in my control panel : Report ID is TR-PLSK-1471

can anyone please help me how to solve this.

Please note I am only Plesk control panel user, and don't know anything about the server.

thanks for your kind help
regards
kapil

 

[UFHH01]

Hi kapil soni,

pls. be informed, that your issue has been very well described and illustrated, but in order to investigate issues, you should prefer to read log - files on your server.

Plesk for Linux services logs and configuration files ( KB - article: 111 283 )​

You might as well being interested, that you have the choice to increase log - levels, so that the output has more information. For the Plesk Control Panel you might want to follow:

How to enable/disable debug logging in Plesk 11.5 and up? ( KB - article 120 101 )​