Unable to update Plesk Key

[registros]

Hello,

Plesk is unable to update de Key, when I try to retrieve the key it gives me this error:

Unable to update Plesk Key. An error occured while processing your key. You can try to update it later. The key cannot be upgraded due to the network failure during connection with the Key Authority server. Please check that your internet connection is configured, you can resolve and access ka.swsoft.com and your firewall enables outgoing connections to TCP port 5224.

If I try to telnet ka.swsoft.com 5224 from my server it connect without problems (the screen change to black and wait to enter comands) and the tracert get over there too:

C:\>tracert ka.swsoft.com

Tracing route to ka.swsoft.com [69.64.46.38]
over a maximum of 30 hops:

13 139 ms 144 ms 149 ms kx3.swsoft.com [69.64.46.119]
14 125 ms 128 ms 132 ms ka.swsoft.com [69.64.46.38]

Trace complete.

Anyone can help me to solve this problem?

Thanks in advanced

 

[Stranger]

Contact Sales team at [email protected] or create a ticket:

https://www.swsoft.com/en/support/online_sales/form/

They will help you with license questions.

 

[MCLives]

I have the issue, contacted sales, they said my key looks fine on there site. but i still get the message when i try to updated. also says my key is going to expire on auguest 25th.

Sales was no help. so if you get an answer please let me know.

Thanks,

MC

 

[Stranger]

probably this will help:

http://kb.swsoft.com/article_88_465_en.html