Unable to use Plesk Panel 11.0.9 (Internal error: wrong client id: 0)

[RadosławG]

Hello all,

My Plesk Panel is down and my hosting provider was unsuccessful in fixing it.

My first problem was connected to the following issue:
http://kb.parallels.com/en/116926

I performed all steps described in the link above. After that, when I try to login as "admin" to my Plesk Panel, I get this:

Internal error: wrong client id: 0

Message: wrong client id: 0
File: UserClient.php
Line: 18
Type: PleskFatalException

I basically cannot use the Panel, I can't access it. Any suggestions on the problem will be much apprecieted.

 

[IgorG]

It is database inconsistency. In the 'smb_users' table, the 'Ownerid' field for the user is set to 'NULL'. You need to update Ownerid with correct value. Contact Support Team if you can't fix it by yourself.

 

[RadosławG]

It is database inconsistency. In the 'smb_users' table, the 'Ownerid' field for the user is set to 'NULL'. You need to update Ownerid with correct value. Contact Support Team if you can't fix it by yourself.

Thanks very much. I would happily do it myself. Could you provide a guide how to do it? I assume it's a simple mysql update via terminal and the OwnerID is 1 (as my username is "admin"). Plus, what login data (user, password) do I use to log into mysql to do the update? (I have root access to my server.)

 

[IgorG]

Use command:

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

for login to psa database. Then use SQL commands for investigation and fixing.

 

[RadosławG]

Use command:

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

for login to psa database. Then use SQL commands for investigation and fixing.

It worked like charm. Thank you so mych, Igor