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Unable update mailbox: mailmng failed: Empty error message from utility

D

DaveKay

Regular Pleskian
Hi,

Similar to a previous recent thread on this forum (http://forum.parallels.com/showthread.php?t=260558)

I am unable to create a new mailbox on any domain after upgrading to Panel 11.0.9
I am unable to create a new mailbox from CLI. Resulting error:

----------------------------------------------
# /usr/local/psa/bin/mail -c [email protected] -passwd ******* -forwarding false -mailbox true -mbox_quota 20971520
/opt/psa/admin/bin/mailmng: relocation error: /opt/psa/admin/bin/mailmng: symbol EVP_CIPHER_CTX_init, version libmysqlclient_16 not defined in file libmysqlclient.so.16 with link time reference
An error occured during mailname creation: Unable update mailbox: mailmng failed: Empty error message from utility.
----------------------------------------------

I'm pretty sure I've followed the fixes listed on various links in the above thread but nothing seems to be working.

The machine is a VPS running Ubuntu 10.04.3LTS. Not in a Virtuozzo Container.

Any assistance much appreciated!

Dave
 
Hi Nikolay, results below:
---------------------------------------------------------------------
# apt-cache policy libmysqlclient16
libmysqlclient16:
Installed: 5.1.41-3ubuntu12.10
Candidate: 5.1.63-0ubuntu0.10.04.1
Version table:
5.1.63-0ubuntu0.10.04.1 0
500 http://gb.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
500 http://security.ubuntu.com/ubuntu/ lucid-security/main Packages
*** 5.1.41-3ubuntu12.10 0
100 /var/lib/dpkg/status
5.1.41-3ubuntu12 0
500 http://gb.archive.ubuntu.com/ubuntu/ lucid/main Packages
---------------------------------------------------------------------
Ran update as versions were different...

Logged into panel. Succesfully created mailbox.

Many thanks for the fix! Much appreciated!
 
[Reopen this bug ?] Same problem on Ubuntu Lucid 10.04.4

Dear Parallels community, support team,

After an update I got this error. I cannot create a new email from the CLI and from the Plesk panel :

Erreur: Unable update mailbox: mailmng failed: Empty error message from utility.
Click to expand...

An error in /var/log/auth.log :

PAM unable to dlopen(/lib/security/pam_plesk.so): /lib/security/pam_plesk.so: symbol EVP_CIPHER_CTX_init, version libmysqlclient_16 not defined in file libmysqlclient.so.16 with link time reference
Click to expand...

Updated packages :

Start-Date: 2012-11-06 07:47:48
Upgrade: mysql-server (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), mysql-server-core-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), libmysqlclient16 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), mysql-client-core-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), mysql-common (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), mysql-server-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1), mysql-client-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1)
End-Date: 2012-11-06 07:48:35
Click to expand...

Information about the libmysqlclient16 :

libmysqlclient16:
Installed: 5.1.66-0ubuntu0.10.04.1
Candidate: 5.1.66-0ubuntu0.10.04.1
Version table:
*** 5.1.66-0ubuntu0.10.04.1 0
Click to expand...

I need to fix it urgently...

Best regards,

Charles
 
Last edited:
same error here!
Panel-Version: 11.0.9 Update #23
BS: Ubuntu 10.04.4 LTS

since today, i can't set a new password, create a new email-account or set anything in my customers accounts.
obviously, there was a auto-update at 7. november and now the mailmanager do'nt work correctly anymore!

i get "Fehler: Unable update mailbox: mailmng failed: Empty error message from utility."

i have 60 domains on that server, i need a fix for that issue a.s.a.p.

thx
marc
 
Thank you for information. This issue is really related to libmysqlclient16 update from OS vendor. I have submitted corresponding report and developers are working on it.
 
Same with me

The very same error is also on all of my (serveral!) servers. Need an urgent (!!!) bugfix.

P.S.: I am also using Ubuntu 10.4 LTS with Plesk 11.0.9 MU #23
 
Last edited:
[Solve] Unable update mailbox: mailmng failed: Empty error message from utility

Hello i have solve this issue...

Download all *.deb file from here:

wget http://repo.unitedhost.eu/deb/libmysqlclient16_5.1.63-0ubuntu0.10.04.1_amd64.deb
wget http://repo.unitedhost.eu/deb/mysql-client-5.1_5.1.63-0ubuntu0.10.04.1_amd64.deb
wget http://repo.unitedhost.eu/deb/mysql-client-core-5.1_5.1.63-0ubuntu0.10.04.1_amd64.deb
wget http://repo.unitedhost.eu/deb/mysql-common_5.1.63-0ubuntu0.10.04.1_all.deb
wget http://repo.unitedhost.eu/deb/mysql-server-5.1_5.1.63-0ubuntu0.10.04.1_amd64.deb
wget http://repo.unitedhost.eu/deb/mysql-server_5.1.63-0ubuntu0.10.04.1_all.deb
wget http://repo.unitedhost.eu/deb/mysql-server-core-5.1_5.1.63-0ubuntu0.10.04.1_amd64.deb

and install all with this command:

dpkg --force-downgrade -i *.deb


NOTE: This problem was born with ubuntu security update for all mysql library from 5.1.63 to 5.1.66

Start-Date: 2012-11-07 03:40:41
Upgrade:
mysql-server (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
mysql-server-core-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
libmysqlclient16 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
mysql-client-core-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
mysql-common (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
mysql-server-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1),
mysql-client-5.1 (5.1.63-0ubuntu0.10.04.1, 5.1.66-0ubuntu0.10.04.1)
End-Date: 2012-11-07 03:41:22

Good Luck!
 
Where can I get the old mysql for i386?

Thanx for the hint on how to downgrade the mysql stuff.

However, my servers are i386 based. Where can i get these files for i386?
 
 
Workaround runs fine

Thanx, the workaround runs fine on the first server.

So we hope that Parallels will fix their code soon.
 
I also had trouble with downloading the i386 packages, but I found the following links that worked for me:

wget https://launchpad.net/~ubuntu-secur...ysqlclient16_5.1.63-0ubuntu0.10.04.1_i386.deb
wget https://launchpad.net/~ubuntu-secur...l-client-5.1_5.1.63-0ubuntu0.10.04.1_i386.deb
wget https://launchpad.net/~ubuntu-secur...ent-core-5.1_5.1.63-0ubuntu0.10.04.1_i386.deb
wget https://launchpad.net/~ubuntu-secur.../mysql-common_5.1.63-0ubuntu0.10.04.1_all.deb
wget https://launchpad.net/~ubuntu-secur...l-server-5.1_5.1.63-0ubuntu0.10.04.1_i386.deb
wget https://launchpad.net/~ubuntu-secur.../mysql-server_5.1.63-0ubuntu0.10.04.1_all.deb
wget https://launchpad.net/~ubuntu-secur...ver-core-5.1_5.1.63-0ubuntu0.10.04.1_i386.deb
dpkg --force-downgrade -i *.deb

Hopefully there will be a fix soon so we can also install the MySQL updates from the OS!
 
Hi IgorG,

any news on the mysql issue? I need to install php5-mcrypt and have dependcies issues. If anyone has a workaround for this one I would appreciate :)
Regards!
Fred
 
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