Resolved Undelivered Mail Returned to Sender

[HATIRA POLAT ARKALI]

Hello
I am new here and I am using plesk 17 with centOs 6.x Final but I am not experienced unix,Linux also Plesk back site ( I am learning)
I have Vps server.
I get Error Mail every 5 minutes. Since after plesk upgrade 12.5 to -> version. 17

I guess this is some cron problem.

This is my mail Content

This is the mail system at host my.servername.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<psaadm@my.servername.com> (expanded from <psaadm>): User unknown in virtual

alias table

And this is Attached text file content

Reporting-MTA: dns; my.servername.com
X-Postfix-Queue-ID: 0237B8E33BE6
X-Postfix-Sender: rfc822; root@my.servername.com
Arrival-Date: Sat, 14 Jan 2017 09:50:01 +0300 (+03)

Final-Recipient: rfc822; psaadm@my.servername.com
Original-Recipient: rfc822; psaadm
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Postfix; User unknown in virtual alias table

And content of Attached Cron file

Cron <psaadm@142045> /opt/plesk-billing/task-manager/scripts/run-all.sh --config /opt/plesk-billing/task-manager/config/config.ini

File not found

I can not find any resolution.

 

[AntonioM]

Hi,
Same problem here after upgrade from Plesk 12.5 to Plesk Onyx. Any solution! I'm getting crazy.

Thank you!

 

[Maxwell Banks]

Maybe the problem is generated because at Onyx not exist plesk-billing, I remember a alert message when I try migrate from 12.5
Try looking at linux cron, from linux terminal with root user run # crontab -e and looking for line starting with

0,10,20,30,40,50 * * * * (each 10 minutes at these example, but maybe your line es 0, 5, 10, 15, 20, 25, 30......)
And maybe the command running have a old command

Other solution is create these user psaadm or alias with these name at your user.

 

[HATIRA POLAT ARKALI]

Maybe the problem is generated because at Onyx not exist plesk-billing, I remember a alert message when I try migrate from 12.5

Also I remember this Alert, I saw it when I Upgrade Plesk

This is command output

[root@xxxx ~]# crontab -e
0 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/secur-check
0 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/send-report weekly
20 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/clean-events
15 1 1 * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats month
15 1 * * 1 /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats week
15 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats day
10 1 * * * /usr/local/psa/libexec/modules/watchdog/cp/clean-sysstats
0 3 * * 7 /usr/local/psa/libexec/modules/watchdog/cp/clean-reports
15 1 1 * * /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats year
MAILTO=""
0 0 * * * /usr/local/psa/admin/bin/php -dauto_prepend_file=sdk.php '/usr/local/psa/admin/plib/modules/servershield/scripts/servershield-version-check.php'
MAILTO=""
"/tmp/crontab.eMFtZy" 15L, 1113C

 

[AntonioM]

Hi,
This is my output for crontab -e:

15      1       1       *       *       /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats year
0       1       *       *       1       /usr/local/psa/libexec/modules/watchdog/cp/secur-check
47      23      *       *       *       /usr/sbin/ntpdate -b -s ntp.ovh.net
0       1       *       *       1       /usr/local/psa/libexec/modules/watchdog/cp/send-report weekly
0       3       *       *       7       /usr/local/psa/libexec/modules/watchdog/cp/clean-reports
10      1       *       *       *       /usr/local/psa/libexec/modules/watchdog/cp/clean-sysstats
15      1       1       *       *       /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats month
15      1       *       *       *       /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats day
20      1       *       *       *       /usr/local/psa/libexec/modules/watchdog/cp/clean-events
15      1       *       *       1       /usr/local/psa/libexec/modules/watchdog/cp/pack-sysstats week
MAILTO=""
0       0       *       *       *       /usr/local/psa/admin/bin/php -dauto_prepend_file=sdk.php '/usr/local/psa/admin/plib/modules/wp-toolkit/scripts/instances-auto-update.php'

Thank you!

 

[Jérémie]

Hello,
Got the exact same issue since I've updated Plesk to Onxy, I have the same crontab list but I can't find any line with a "plesk billing" reference.
I have added a mailbox user named psaadm but I still get these annoying email every 5 min.
Can you tell me how you solved your issue please ?
Thanks and regards,
Jérémie

 

[HATIRA POLAT ARKALI]

no Answer yet but. my server stop sending mail after system update.

Tools & Settings ->Server Management -> system update

 

[Jérémie]

Strange... I've applied all the availables updates, and restarted the server... still receiving the email every 5 minutes.

 

[HATIRA POLAT ARKALI]

I don't have any idea. and I don't know how my server stop sending mail. and I am waiting too some answer from experienced people.

 

[JohnnyU]

i have a similar error after upgrading to Onyx but i do not receive any emails: Postfix: 'Status: 5.1.1b Diagnostic-Code: X-Postfix; User unknown in virtual alias table'

 

[HATIRA POLAT ARKALI]

I receive mails again. But it is not every 5 minutes. it is almost every 3 hours

 

[HATIRA POLAT ARKALI]

I receive mails again in every 5 minutes after Last plesk update.. someone can help ?

 

[UFHH01]

Hi HATIRA POLAT ARKALI,

could you confirm, that you previously installed the "Custom Buisiness Manager", which doesn't exist anymore in Plesk Onyx?


To solve your issue(s) with leftovers, you might consider to follow the KB - article:

How to remove Customer and Business Manager (CBM, formerly Plesk Billing) from Plesk ( KB - article - link )​

 

[HATIRA POLAT ARKALI]

Thank you so much UFHH01. it is solved. I never recive mail again after remove "Customer Business Manager".

I removed "Customer Business Manager" without stopping "single sign on"
is it cause any other problem?

 

[UFHH01]

Hi HATIRA POLAT ARKALI,

I removed "Customer Business Manager" without stopping "single sign on"
is it cause any other problem?

No, this is not a problem, but pls. keep in mind, that you don't need that anymore on your server, so it makes no sense to leave "sw-sso" installed. If you un-installed "sw-sso", without stopping the service ( which is controlled over the "sw-cp-server" ), it won't harm your system, even that it's just a bad procedure, not to stop a service, before uninstalling it.