Resolved Undelivered Mail Returned to Sender

[Ddungu]

Hello Forum, I resolved the issue but still some issues, I want to know where I should add the PTR record to solve this.

 

[GwenDragon]

@Ddungu n your domain hoster's customer panel DNS settings.

 

[Ddungu]

Thank you @GwenDragon for yor reply, I have the IP address but what goes in this field.

 

[GwenDragon]

What you added si a IP range/network mask. Why?
A PTR has to be set for IPv4 of server hostname.

I have no knowledge about your admin panel at your domain hoster. Please ask support of your domain hoster!

 

[Ddungu]

@GwenDragon I contacted my Host and added the PTR record but they informed me that it will take 3 days to propagate. Besides that, I get relisted on Spamhaus Blacklist as and they told me:

The problem is more the HELO, please read this:

The Spamhaus Project - Frequently Asked Questions (FAQ)

Could anyone be knowing what is the cause? I attach my outgoing mail mode.

 

[Peter Debik]

It won't take 3 days. That ought to be through within a few hours for most places. It can in some rare cases take up to 48 hours, but normally after a few hours most providers have already updated their routers.

Spamhaus: Your Plesk configuration for the HELO is correct. Just do not use the second option.

 

[Maarten.]

You can check the DNS propagation on this site:

DNS Checker - DNS Check Propagation Tool

Check DNS Propagation worldwide. DNS Checker provides name server propagation check instantly. Changed nameservers so do a DNS lookup and check if DNS and nameservers have propagated.

dnschecker.org

 

[Ddungu]

Thank you @maartenv it´s not propagated yet.

 

[GwenDragon]

@Ddungo you need to insert the IP, not the domain if you want to check PTR.

 

[Ddungu]

Thank you

@Ddungo you need to insert the IP, not the domain if you want to check PTR.

 

[Ddungu]

Thank you

I have attached the results but I still have an issue with SPAMHAUS

 

[Ddungu]

 

[Ddungu]

When I check with mail-tester I see these following errors and I have failed to understand the issue why SPAMHAUS continues to blacklist the domain

 

[Ddungu]

The issue was resolved, and Spamhouse advised me to use my subdomain instead of a hostname in the SPF record.