Underscore not accepted in DNS TXT records

[PeterM26]

I'm trying to add domainkey txt records through DNS but it doesn't like the underscore in example._domainkey for the record name. How do I enter these records through Plesk? I've used Helm before and I could add these with no problem.

Peter

 

[IgorG]

Look at this thread. Seems the same issue.

 

[PeterM26]

Many thanks, but the thread you mention is about problems with hyphens in DNS records. My problem is with underscores. The other thread seems to take underscores OK.

Peter

 

[IgorG]

Could you please describe with more details how it can be reproduced? Step-by-step instruction would be very useful. Did you tried to reproduce it on demo Plesk 9.2.3 version here http://www.parallels.com/products/plesk/demo/ ?

 

[PeterM26]

I tried the demo panel in the link, but it does not seem to give access to changing DNS records on domains. Therefore I cannot see if I can reproduce the problem.

The steps I use are:

- go to domains > mydomain.com
- dns settings > add record
- select TXT for record type
- put 'example._domainKey' in domain field
- put 'p=MFwwDQYJKoZIhvcNAQEBBQADSwAwSAJBAORlnEC6PRwfG5Cl1n3co9F3tnuUj7vyos7y5C406lnnAeTJTEIAWMTFd2tpjHoshZZSI7P80SclGVejykP8dcsCAwEAAQ==' in record string field
- submit data
- then get; Error: Incorrect DNS Record parameter values were specified. (enter domain name is highlighted as problem)

If _ is removed (example.domainKey) then the record is accepted.

BIND DNS Server is selected in components management.

 

[IgorG]

Thank you. I have reproduced it on Plesk 9.2.3 version too.
I have submitted request to developers regarding this issue and I will update this thread with results as soon as I receive it.

 

[Ara Bedrossian]

Has this been resolve, we are experiencing the same problem.

Thanks,
ARa

 

[IgorG]

As possible workaround use 'example._domainkey' in domain name field to add new TXT record.