Unlock and Sync error

[EnriqueR]

When I try to unlock a subscription I get the following error message. The fact is that I have not customized any time any parameter of this subscription, but has blocked me.

ERROR: Call to a member function isDefault() on a non-object (Domain.php:966)

 

[IgorG]

Try to apply fix from this KB article - http://kb.odin.com/en/115979
I hope it will help.

 

[EnriqueR]

I performed the steps you have suggested but I still receive the error. The domain will not let me unlock has given me 'directory: ok', and others.

Can you think what could be happening?

 

[EnriqueR]

Please, I need a solution to the problem because I have to transfer a Customer to another Reseller and gives me this error. I imagine that when transferring user unlocks all subscriptions to assign the new Reseller Plan.

 

[EnriqueR]

If it's any help, I've tried changing the service plan instead of unlocking and has given me the following error:

Internal error.
ERROR: Call to a member function save() on a non-object (Domain.php:336)

 

[EnriqueR]

Please, I need to fix this somehow. If you can not think of anything, could you tell me how to act to create the damaged subscription again without losing anything (content FTP, databases, mail, etc)?

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.