Resolved update keeps failing 18.0.55

[zakaria]

Server operating system version

Debian 10.13

Plesk version and microupdate number

Plesk Obsidian 18.0.54 Update #4

Hello, hope everyone is doing well.

I have a problem with upgrading from v18.0.54 Update #4 to v18.0.55
I can't post the full log of the updating prosses, so these are the parts where the errors occurred.

 

[zakaria]

sorry the log parts didn't get included for some reason, here they're

54 upgraded, 0 newly installed, 0 to remove and 157 not upgraded. 1 not fully installed or removed."

N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension"

Setting up amavisd-new (1:2.11.0-6.1) ...
Creating/updating amavis user account...
Broken amavis system user found. To insure data-safety,
it is up to you the local administrator to remove the broken
amavis user, or repair it so that it is sane
dpkg: error processing package amavisd-new (--configure):
installed amavisd-new package post-installation script subprocess returned error exit status 1

Errors were encountered while processing:
amavisd-new
E: Sub-process /usr/bin/dpkg returned an error code (1)

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.

 

[Peter Debik]

1. Remove current amavis user:
# deluser amavis

2. Remove amavisd package:
On Debian / Ubuntu:
# dpkg --purge amavisd-new

3. Log into Plesk

4. Go to Plesk > Extensions > Plesk Email Security
and click "Install Now" button.

 

[zakaria]

not sure if it's related or not but sometimes when I try creating a new domain or subdomain I get a page with this code

{
    "componentType": "Jsw.Task.ProgressBar.Item",
    "id": "17843",
    "type": "domain-create",
    "updated": "2023-10-03 10:49:23",
    "status": "not_started",
    "progressValue": -1,
    "progressTitleHtml": "Creating domain test.test.com",
    "steps": [
        {
            "title": "Adding a domain",
            "progress": -1,
            "status": "not_started",
            "errors": [],
            "output": []
        },
        {
            "title": "Configuring the DNS zone",
            "progress": -1,
            "status": "not_started",
            "errors": [],
            "output": []
        },
        {
            "title": "Creating physical hosting",
            "progress": -1,
            "status": "not_started",
            "errors": [],
            "output": []
        },
        {
            "title": "Configuring PHP",
            "progress": -1,
            "status": "not_started",
            "errors": [],
            "output": []
        }
    ],
    "hideErrors": false,
    "isRefreshAllowed": false,
    "canCancel": true,
    "referrer": "/smb/web/add-subdomain",
    "redirect": null,
    "additionalData": null,
    "output": [],
    "errors": []
}

it gets created and works fine but for some reason it gives me this error instead of a usual progress bar

 

[Peter Debik]

There could be other errors regarding the installation. After you have fixed the above issue, you could try to run "plesk repair installation". After that has successfully finished, you can try to upgrade to the latest Plesk version.

 

[zakaria]

1. Remove current amavis user:
# deluser amavis

2. Remove amavisd package:
On Debian / Ubuntu:
# dpkg --purge amavisd-new

3. Log into Plesk

4. Go to Plesk > Extensions > Plesk Email Security
and click "Install Now" button.

thanks, you're always a great help I really appreciate you.

will this effect the working sites?

 

[Peter Debik]

It will not destroy anything on the server unless there are other hidden issues we don't know. It will only remove the antivirus solution and replace it with a new installation, including its user account. If you are unsure how to proceed, support is only a click away, and they will be just as happy to assist you with the task as I am: https://support.plesk.com

 

[zakaria]

thanks, it actually went well now it's updated to the latest version, just need to update some packages and every think will be up to date.