update left PSA unable to start

[gregg@]

When attempting to start PSA, we get the following message. Don't know what to do or how to find the cause. Anyone have any suggestions. There have been a couple of problems recently that MAY have affected a download, but there is no way to know for sure.

/usr/local/psa/admin/bin/httpsd: symbol lookup error: /usr/local/Zend/lib/ZendExtensionManager.so: undefined symbol: zend_get_configuration_directive
/usr/local/psa/admin/bin/httpsdctl start: httpd could not be started
Starting Plesk: [FAILED]


Thanks,
Greg G.

 

[phoenixisp]

What versions of php and Zend are you using?

 

[gregg@]

php 4.3.11

Zend 2.5.10a

 

[phoenixisp]

Check your /etc/php.ini file. At the bottom of the file there's a section that starts wit [Zend]. If there is a line that references ioncube_loader comment it out by placing a semi-colon at the start of the line. See if that helps.

Another thing you might do is to use ART's yum repo to update php to 4.4.1.

 

[gregg@]

IONcube loader is needed by sites hosted in Plesk. This was working up until a few days ago. I can't find anything in the logs that I can point to directly that seems to be the problem.

The only thing that comes to mind is we rean a yum update and a plesk update about that time frame.

 

[phoenixisp]

Did you do the yum updates using ART's repo? He designs them for Plesk machines.

BTW - what OS?

 

[gregg@]

No on ARTs repo and FC3

 

[poke]

I had a similar issue after a client used the "updater"...

The IonCube Module should be loaded before any other Zend module. So I deleted /etc/php.d/ioncube.ini and edited /etc/php.ini to load the IonCube module before other Zend modules. Then restarted httpd and plesk. Presto!