Update not possible: Failed to read product information from the file : Can't process products.inf3:

[tajt02]

Hello,

since I had DNS problems on my machine, I only get the following message when trying to update Plesk:

Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

But now all is available but Plesk doesn't try it again, it always shows this message.

How can I reset this?

Thanks.

 

[IgorG]

Look at this KB article https://kb.plesk.com/en/121240
I hope it will help.

 

[tajt02]

Thanks, I just tried it again this night and then it worked.