Update Page in Panel returns blank page

[P_heck]

Hello,

this morning I received a mail about a problem during automatic updates (details below) and I was trying to check the update section in Parallel Plesk Panel. Clicking on the link returns a blank page - worked before and port 8447 is not blocked! Browser reports: ERR_CONNECTION_REFUSED

Restart of PSA didn't change anything.

Does anyone have any idea how to track this down to the root cause?

Log from Autoinstaller: http://www.peter-heck.de/panel.log

Plesk 11.5.30 Update #32 on Debian 7.3
uname -a: Linux srv2.ph-internet.de 3.2.0-4-amd64 #1 SMP Debian 3.2.51-1 x86_64 GNU/Linux


Ciao Peter

 

[abdi]

You need to look at the error log while you are opening the updater page.
About the log, most of the errors in it indicate missing packages from the respective repos ..such as:

http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.10/dists/all/all/binary-i386/Packages
http://catalog.marketplace.parallel...t.com/phpList/2.10.5-4/updates.atom?packager=

Which I think is a problem with the plesk repo ...

Igor should look at it and advice if there any changes to the package sources ...(Then you can update with a respective source)

 

[P_heck]

@abdi: Thanks for the quick reply - but I couldn't find any error logs in /usr/local/psa/admin/logs

root@srv2 /var/log # ls -altr /usr/local/psa/admin/logs
total 184K
-rw-r----- 1 psaadm root 0 Dec 27 10:23 sitebuilder.log
-rw-r----- 1 root root 34K Dec 28 06:25 httpsd_access_log.processed.6.gz
-rw-r----- 1 root root 12K Jan 4 06:25 httpsd_access_log.processed.5.gz
-rw-r----- 1 root root 827 Jan 15 06:25 httpsd_access_log.processed.4.gz
-rw-r----- 1 root root 792 Jan 20 06:35 httpsd_access_log.processed.3.gz
-rw-r----- 1 root root 6.5K Jan 25 06:46 httpsd_access_log.processed.2.gz
-rw-r----- 1 root root 7.1K Jan 28 06:35 httpsd_access_log.processed.1.gz
-rw-r----- 1 root root 0 Feb 2 06:46 httpsd_access_log.processed
drwxr-x--- 2 psaadm root 4.0K Feb 2 06:46 .
drwxr-xr-x 19 root root 4.0K Feb 9 04:08 ..
-rw-r--r-- 1 root root 0 Feb 9 06:34 httpsd_access_log
-rw-r----- 1 psaadm root 99K Feb 9 11:53 panel.log

the access-logs are empty and nothing in the other logs which would help.

Also tail -f /var/log/sw-cp-server/error_log didn't show any problem.

Ciao Peter

 

[jeko@]

same here
from control panel there is a blank page
i try run autoinstaller from console and this is result

The following product versions are available:

1. [*] Parallels Plesk Panel
2. (*) Parallels Plesk Panel 11.5.30 (stable) (currently installed)

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]:
File downloading PSA_11.5.30/plesk-11.5.30-deb7.0-x86_64.inf3: 12%..20%..33%..41%..51%..61%..72%..80%..90%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-deb7.0-x86_64.inf3: 12%..22%..32%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading SITEBUILDER_11.5.10/sitebuilder-11.5.10-deball-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-deball-all.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-deb7.0-x86_64.inf3: 100% was finished.
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit http://debian.intergenia.de wheezy Release.gpg
Hit http://debian.intergenia.de wheezy/updates Release.gpg
Hit http://debian.intergenia.de wheezy Release
Hit http://debian.intergenia.de wheezy/updates Release
Hit http://debian.intergenia.de wheezy/main Sources
Hit http://debian.intergenia.de wheezy/contrib Sources
Hit http://debian.intergenia.de wheezy/non-free Sources
Hit http://debian.intergenia.de wheezy/main amd64 Packages
Hit http://debian.intergenia.de wheezy/contrib amd64 Packages
Hit http://debian.intergenia.de wheezy/non-free amd64 Packages
Hit http://debian.intergenia.de wheezy/main i386 Packages
Hit http://debian.intergenia.de wheezy/contrib i386 Packages
Hit http://debian.intergenia.de wheezy/non-free i386 Packages
Hit http://debian.intergenia.de wheezy/contrib Translation-en
Hit http://debian.intergenia.de wheezy/main Translation-en
Hit http://debian.intergenia.de wheezy/non-free Translation-en
Hit http://debian.intergenia.de wheezy/updates/main Sources
Hit http://debian.intergenia.de wheezy/updates/contrib Sources
Hit http://debian.intergenia.de wheezy/updates/non-free Sources
Hit http://debian.intergenia.de wheezy/updates/main amd64 Packages
Hit http://debian.intergenia.de wheezy/updates/contrib amd64 Packages
Hit http://debian.intergenia.de wheezy/updates/non-free amd64 Packages
Hit http://debian.intergenia.de wheezy/updates/main i386 Packages
Hit http://debian.intergenia.de wheezy/updates/contrib i386 Packages
Hit http://debian.intergenia.de wheezy/updates/non-free i386 Packages
Hit http://debian.intergenia.de wheezy/updates/contrib Translation-en
Hit http://debian.intergenia.de wheezy/updates/main Translation-en
Hit http://debian.intergenia.de wheezy/updates/non-free Translation-en
Ign http://autoinstall.plesk.com wheezy Release.gpg
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com wheezy Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com wheezy/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com wheezy/all i386 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all i386 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all i386 Packages/DiffIndex
Hit http://autoinstall.plesk.com wheezy/all amd64 Packages
Hit http://autoinstall.plesk.com wheezy/all i386 Packages
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://autoinstall.plesk.com all/all Translation-en
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://autoinstall.plesk.com all/all Translation-en
Reading package lists...

ERROR: Not found source for system packages (release 7.3) in APT software sources configuration:
Package files:
100 /var/lib/dpkg/status
release a=now
500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all amd64 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.10/ all/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.10/ all/all amd64 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all amd64 Packages
origin autoinstall.plesk.com
500 http://debian.intergenia.de/debian-security/ wheezy/updates/non-free Translation-en
500 http://debian.intergenia.de/debian-security/ wheezy/updates/main Translation-en
500 http://debian.intergenia.de/debian-security/ wheezy/updates/contrib Translation-en
500 http://debian.intergenia.de/debian-security/ wheezy/updates/non-free i386 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
origin debian.intergenia.de
500 http://debian.intergenia.de/debian-security/ wheezy/updates/contrib i386 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
origin debian.intergenia.de
500 http://debian.intergenia.de/debian-security/ wheezy/updates/main i386 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
origin debian.intergenia.de
500 http://debian.intergenia.de/debian-security/ wheezy/updates/non-free amd64 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=non-free
origin debian.intergenia.de
500 http://debian.intergenia.de/debian-security/ wheezy/updates/contrib amd64 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=contrib
origin debian.intergenia.de
500 http://debian.intergenia.de/debian-security/ wheezy/updates/main amd64 Packages
release v=7.0,o=Debian,a=stable,n=wheezy,l=Debian-Security,c=main
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/non-free Translation-en
500 http://debian.intergenia.de/debian/ wheezy/main Translation-en
500 http://debian.intergenia.de/debian/ wheezy/contrib Translation-en
500 http://debian.intergenia.de/debian/ wheezy/non-free i386 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/contrib i386 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/main i386 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=main
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/non-free amd64 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=non-free
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/contrib amd64 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=contrib
origin debian.intergenia.de
500 http://debian.intergenia.de/debian/ wheezy/main amd64 Packages
release v=7.4,o=Debian,a=stable,n=wheezy,l=Debian,c=main
origin debian.intergenia.de
Pinned packages:

 

[Nikolay.]

Try following: # rm -f /var/cache/parallels_installer/*

The run Autoinstaller again.

 

[jeko@]

this folder is empty

server:~# ls -lah /var/cache/parallels_installer/
total 8.0K
drwx------ 2 root root 4.0K Jan 6 13:02 .
drwxr-xr-x 15 root root 4.0K Jan 9 17:02 ..
server:~#

result from autoistaller is the same

i think problem is in permition on plesk site

server:~# lynx --source http://autoinstall.plesk.com/debian/BILLING_11.5.30/
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /debian/BILLING_11.5.30/
on this server.</p>
<hr>
<address>Apache/2.0.54 (Fedora) Server at origin.autoinstall.plesk.com Port 80</address>
</body></html>
server:~#


server:~# lynx --source http://autoinstall.plesk.com/debian/PSA_11.5.30/
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /debian/PSA_11.5.30/
on this server.</p>
<hr>
<address>Apache/2.0.54 (Fedora) Server at origin.autoinstall.plesk.com Port 80</address>
</body></html>
server:~#


500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/BILLING_11.5.30/ all/all amd64 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.10/ all/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/SITEBUILDER_11.5.10/ all/all amd64 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/PSA_11.5.30/ wheezy/all amd64 Packages
origin autoinstall.plesk.com

 

[Nikolay.]

Well... That's a bit unfortunate. I suppose you may try downloading http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Debian_7.4_x86_64 to your server manually and running it.

 

[jeko@]

this installer work but wants to update apache and mysql
is it ok to continue ?

3 of 43 components selected

Please select the components of Parallels Plesk Panel you want to install:

1. [=] Base packages of Parallels Plesk Panel
2. [=] Parallels Plesk Panel
3. [=] BIND DNS server support
4. [=] Plesk Updater
5. [ ] PostgreSQL server support
6. [=] Plesk migration manager
7. [ ] Health monitor
8. [=] Parallels Presence Builder
9. [*] MySQL server support
10. [=] <+> Plesk webmails support // 2 of 2 components selected
11. [.] <+> Mail hosting features // 5 of 6 components selected
12. [.] <+> Plesk hosting features // 13 of 17 components selected
13. [=] <+> Additional Plesk extensions // 5 of 5 components selected

N) Next page; P) Go back; Q) Cancel installing;
A) Select all; D) Deselect all;
Enter number to toggle the component or to view the group;
Type a number or a character of desired action [N]:
Gathering information about installed license key...
Checking whether the package dependencies are resolved.
Determining the amount of free disk space
===============================================================================

Following amount of diskpace required in directories:
/opt: 1200.00 Mb.
Total required: 1200.00 Mb, available 1718476.00 Mb.


N) Next page; P) Go back; Q) Cancel installing
Select an action [N]:
Preparing Your System for Product Installation
===============================================================================

There are 0 packages required for the product to function properly, which
were not found in your system.

There are 6 packages that need to be upgraded
in order to install the product.



N) Install packages;
S) Show a list of packages; L) Return to primary components list;
Q) Cancel installing;
Select an action [N]: s
1. apache2-2.2.22-13+deb7u1
2. apache2-mpm-prefork-2.2.22-13+deb7u1
3. apache2-prefork-dev-2.2.22-13+deb7u1
4. apache2.2-bin-2.2.22-13+deb7u1
5. apache2.2-common-2.2.22-13+deb7u1
6. mysql-server-5.5.35+dfsg-0+wheezy1
~

 

[Nikolay.]

Well, apache and mysql will be taken from your OS vendor repository. So there's nothing criminal with that (assuming you trust your system repositories ).

What's the problem here is that your regular updates will still use the old installer version. I suppose you can copy the newly downloaded installer binary over the /opt/psa/admin/sbin/autoinstaller. It's crude, yes, but should help for the foreseeable future.

 

[jeko@]

i update and replace /opt/psa/admin/sbin/autoinstaller with downloaded and all work now (also updates from control panel)
10x

 

[P_heck]

Well... That's a bit unfortunate. I suppose you may try downloading http://autoinstall.plesk.com/Parallels_Installer/parallels_installer_Debian_7.4_x86_64 to your server manually and running it.

Works for me too - but why did this happen? Did the last update replaced the autoinstaller file with a broken version?

Ciao Peter

 

[Nikolay.]

No, that's highly unlikely. You must have had this version all along. 11.5 released with autoinstaller which had a bug (the one you've encountered) that was later fixed (you may search for threads with similar problem) after Debian 7.2 released. Did you know that each release has a minimal version of autoinstaller it need to be installed or updated with? So I suppose this version either got overwritten or just never got fixed in the first place.