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Updated Plesk and it crashed. Need help Please!

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by ShelbyM, Mar 7, 2012.

  1. ShelbyM

    ShelbyM New Pleskian

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    I updated Plesk 8.2 to Plesk 9.5.4 and everything crashed. All my websites went down and I couldn't get into Plesk. Godaddy brought my websites back up but I still cannot get into Plesk. Godaddy says they cannot help me get into Plesk that I have to fix that myself. They sent me some instructions on how to repair Plesk but in the instructions it says to use the bootstrapper file. I do not have the bootstrapper file in Plesk 8.2 to repair it with. Below is the message that I get when I go to Plesk:

    ERROR: PleskFatalException
    Components::componentUpdate() failed: Unable to exec utility packagemng: packagemng: Unable to clean BackendCache in DB: Table 'psa.BackendCache' doesn't exist

    Additionally, an exception has occurred while trying to report this error: PleskMainDBException
    MySQL query failed: Table 'psa.PersistentCache' doesn't exist

    0: auth.php3:491


    I am very new at all this so if you could please give me some detailed instructions on how to fix this I would really appreciate it.
     
  2. ShelbyM

    ShelbyM New Pleskian

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    Here is part of the email that I received after Plesk crashed. Someone please help me solve this problem.


    ===> Installing Virtual Hosts Directory

    ===> Installing Apache Server
    Trying to stop service httpd... httpd (pid 26335 26334 26333 22388 19930 19838 17676 16328 18119) is running...
    Stopping httpd: /etc/rc.d/init.d/functions: line 156: 28144 Killed usleep 100000
    /sbin/service: line 68: 28138 Segmentation fault env -i LANG="$LANG" PATH="$PATH" TERM="$TERM" "${SERVICEDIR}/${SERVICE}" ${OPTIONS}

    WARNING!
    During the stop found some problems(see log file: /tmp/psa_9.5.4_cos4.build95101209.08_upgrade.120305.18.25.log)

    Continue...

    Copying apache files... /var/tmp/rpm-tmp.93176: fork: Cannot allocate memory
    /var/tmp/rpm-tmp.93176: fork: Cannot allocate memory
    error: %post(psa-9.5.4-cos4.build95101209.08.i586) scriptlet failed, exit status 128
    Trying to start service mysqld... done
    Trying to establish test connection... connected
    done
    Trying to establish test connection... connected
    Trying to create temporary database storage... done
    Trying to upgrade persistent database storage... done
    Trying to install PAM module... done
    Trying to start service mysqld... done
    Trying to establish test connection... connected
    done
    Trying to establish test connection... connected
    Trying to upgrade persistent database storage... done
    ERROR: PleskMainDBException
    MySQL query failed: Unknown column 'type' in 'where clause'

    0: common_func.php3:206
    db_query(string 'SELECT COUNT(*) FROM clients where type <> "admin"')
    1: common_func.php3:3569
    KeyLimitsChecker::getClientsUsed()
    2: common_func.php3:3459
    KeyLimitsChecker::checkEasyMisused(boolean false)
    3: common_func.php3:3299
    KeyLimitsChecker::checkKey(boolean false)
    4: common_func.php3:3497
    KeyLimitsChecker::resetKeyLocks()
    5: cmd_loginup.php:137
    createSession(string 'admin', string '*******', boolean true, boolean false, integer '-1')
    6: cu.php:619
    cu->setSession()
    7: cu.php:218
    cu->cu()
    8: update_notifications.php:83

    WARNING!
    During the cannot update notifications. Please rerun /usr/local/psa/admin/plib/scripts/update_notifications.php manyally found some problems(see log file: /tmp/psa-api-rpc_9.5.4_cos4.build95110630.11_upgrade.120305.18.25.log)

    Continue...

    ERROR: PleskMainDBException
    MySQL query failed: Unknown column 'type' in 'where clause'

    0: common_func.php3:206
    db_query(string 'SELECT COUNT(*) FROM clients where type <> "admin"')
    1: common_func.php3:3569
    KeyLimitsChecker::getClientsUsed()
    2: common_func.php3:3459
    KeyLimitsChecker::checkEasyMisused(boolean false)
    3: common_func.php3:3299
    KeyLimitsChecker::checkKey(boolean false)
    4: common_func.php3:3497
    KeyLimitsChecker::resetKeyLocks()
    5: cmd_loginup.php:137
    createSession(string 'admin', string '*******', boolean true, boolean false, integer '-1')
    6: cu.php:619
    cu->setSession()
    7: cu.php:218
    cu->cu()
    8: create_default_templates.php:354

    WARNING!
    During the default tempaltes cannot be created found some problems(see log file: /tmp/psa-api-rpc_9.5.4_cos4.build95110630.11_upgrade.120305.18.25.log)

    Continue...


    The installed Plesk release (82070918.10) does not require this hotfix release (9.5.4).
    Thank you for choosing our products!

    Stopping Courier-IMAP server:
    Stopping imap [ OK ]
    Stopping imap-ssl [ OK ]
    Stopping pop3 [ OK ]
    Stopping pop3-ssl [ OK ]

    Starting Courier-IMAP server:
    Starting imapd [ OK ]
    Starting imap-ssl [ OK ]
    Starting pop3 [ OK ]
    Starting pop3-ssl [ OK ]

    Error: An error occurred during installation of packages.
    Attention! Your software might be inoperable.
    Please, contact product technical support.
     
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