Updated to 12.5 - Switched View - all Domains gone - can't switch back

[b.wiswe]

Updated today from ~12.0 to 12.5. Everything went fine. Logged into admin-panel. Clicked on view button left-bottom corner: All domains are gone (except for the preinstalled basic host). The change view button is gone. Domains are working though so I am not in total panic. But my admin-view is useless now and i cant switch back (can't find a way for that)! (And I don't know whether domains were there in the first place!)

OS: ‪Ubuntu 14.04.3 LTS‬ (on a vserver)
Tried a server restart. Domains still active. Admin Panel still useless.


What to do? What info do you need? (Needless to say: I'm not happy)

 

[b.wiswe]

Update: Was able to login with ordinary user data. This is good. Domains now visible but how to activate the super-user mode/view with all domains + subscriptions, ... again?

 

[UFHH01]

Hi b.wiswe,

What to do? What info do you need? (Needless to say: I'm not happy)

First of all, please consider to read the Plesk documentation, so you are able to solve issues on your own and it might help as well to understand options and functions of your Plesk version.

Plesk Editions ( online documentation: Administrator's Guide, Plesk 12.5 )
( ... here are some basics explained, WHICH Plesk version has WHAT options ... )

Interface Preferences ( online documentation: Administrator's Guide, Plesk 12.5 )
( ... how to switch from Service provider view to Power User view and backwards? ... )


The online documentation has a well a SEARCH options, on the top left. ​

 

[b.wiswe]

Thank you for your quick reply!

Well I used some search possibilities... However your links helped a bit:

• As admin: In my Domain settings there is a limit of 10 domains so it looks like my hosting company sold me the "Web Admin Edition".
• As admin: I have only the links in the sidemenu screenshot. There are no submenus. Under "Tools & Settings" there is NO button for "interface" or sth. like that.
  
• As admin: I had the little switch view button on the bottom left, once I used it, it never came back.

Does this mean: All the user management capabilities from the previous version is gone? And since I don't have the right license (not Web Pro Edition or better) it will never come back?

Where in the docs is explained why the Administrator can switch a view with a click of a button and then is not able to switch it back?

And if this new version simply does not allow the user management of the past, how can I keep track of the ordinary users (e.g. add/delete) I already created in the past? I mean: This is my vserver. I'm the admin in the designated admin-panel and I just cannot see the ordinary users and their websites anymore? This isn't right or is it?

Update: I think I might be simply sort of "trapped" in user mode and I have no buttons + settings to get back

 

[UFHH01]

Hi b.wiswe,

your "Custom view" - settings can be changed at "Tools & Settings > Custom View Settings". Please make sure to select options, that you would like to see, or which you don't want to see in your Plesk Control Panel.

 

[b.wiswe]

Thank you very much for your fast answer!

I can't find it See attached screenshots. It's not there is it (it's kind of late for me)?

(admin2 is a testadmin. I checked if my problem applies to new admin users. It does ... Update: even worse there are less options in the sidemenu despite the fact, that he has exactly the same permissions as my normal admin account)

 

[UFHH01]

Hi b.wiswe,

please visit: https://plesk12-webadmin.demo.parallels.com:8443 ( User: admin / password: panel ) and check out the standart demo for "Plesk 12 Web Admin Edition".
Hint: If you try out the demo, just copy URLs and replace "https://plesk12-webadmin.demo.parallels.com:8443" with your very own URL, to check, if your skin and/or layout might be modified/limited by your hosting provider.

 

[modronmarch]

Hello )

Just to clarify - the interface management options are missing due to the Web Admin edition license limitations, the same reason you cannot see your customer accounts and subscriptions. As for why you see less options when logged in under the admin2 account - this is because this account is not a server-level administrator, but instead a webspace-level additional user with the administrator user role. Basically, that means that they can change a wide range of settings - but for the webspace only, not for the whole server (you can read more about additional users here). I hope that clears it up )

Now, to resolve this situation, all you need to do is to obtain a Web Pro or a Web Host edition license. Those come with a greater maximum number of allowed domains (30 and unlimited, respectively), and also enable the hosting provider view, which will allow you to manage all your subscriptions and domains once again.

Hope that helps )

 

[b.wiswe]

Thank you for your help UFHH01! Thank you modronmarch.

There were some not so nice questions here, I apologize: My Hosting-Company made a mistake: Now is everything the way it was supposed to be.

 

[Wulf]

I was facing exactly the same problem. I switched to power user view and never had a chance to go back to service provider view.

This helped:
http://download1.parallels.com/Ples...-migration-guide/index.htm?fileName=65886.htm

Logged in via ssh on the linux vserver and used:
/usr/local/psa/bin/poweruser --off

Then everything was fine again.

Best Regards,
Wulf