- Server operating system version
- Windows Server 2019
- Plesk version and microupdate number
- Plesk Obsidian v18.0.62
Upgrade fail from 18.0.62 'plesk-backend' failed with code 1603.
Code:
plesk installer install-all-updates
...
downloading components
...
Installing packages
Upgrading Plesk Utilities...
MSI: Error! The older version of Plesk Service Node Utilities cannot be removed. Contact your technical support group.
Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.62_15144\dist-windows\plesk-backend.msi': Fatal error during installation. (Error code 1603)
Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)
Launching component and product checkers...
Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 0%
Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 100% was finished.
ERROR: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.
exit status 1