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Issue Upgrade fail from 18.0.62 'plesk-backend' failed with code 1603.

joxoker

New Pleskian
Server operating system version
Windows Server 2019
Plesk version and microupdate number
Plesk Obsidian v18.0.62

Upgrade fail from 18.0.62 'plesk-backend' failed with code 1603.

Code:
plesk installer install-all-updates

...

downloading components

...

Installing packages

Upgrading Plesk Utilities...

MSI: Error! The older version of Plesk Service Node Utilities cannot be removed.  Contact your technical support group.

Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.62_15144\dist-windows\plesk-backend.msi': Fatal error during installation. (Error code 1603)

Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)

Launching component and product checkers...

Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 0%

Downloading file pool/release/PLESK-WIN_18.0.62_15144/reportupdate.exe: 100% was finished.



ERROR: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)

Not all packages were installed.

Visit https://support.plesk.com/ to search for a solution.

exit status 1
 
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