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Upgrade failed

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by PeterWard, Jul 13, 2011.

  1. PeterWard

    PeterWard Guest

    0
     
    Hi,

    Tried to upgrade from 9.5.2 to 10.2. Recevied two e-mails, the first with subject... "The Panel was successfully updated" the second with subject... "Failed to update the Panel"

    The main info in the second e-mail seems to be...

    Failed to check whether a new license key is available.
    Error: Failed to check whether a new license key is available.
    Not all packages were installed.
    Please, contact product technical support.


    I pay a fee to my server provider for license for Plesk 9 but they do not provide license for 10. How can I get past this problem as at present I have no access to control panel at all. Ultimately I would like to revert to Plesk 9 as I do not want to purchase additional license.

    Can you help please?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    You can perform upgrade by /usr/local/psa/admin/sbin/autoinstaller utility with --ignore-key-errors option and then solve license problem with help of your sales representative or service provider.
     
  3. PeterWard

    PeterWard Guest

    0
     
    Thanks, I did see that suggestion in a thread for a similar problem and tried that however Plesk is still failing to start.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Any details, logs, error messages?
     
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