Upgrade failed

[PeterWard]

Hi,

Tried to upgrade from 9.5.2 to 10.2. Recevied two e-mails, the first with subject... "The Panel was successfully updated" the second with subject... "Failed to update the Panel"

The main info in the second e-mail seems to be...

Failed to check whether a new license key is available.
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.

I pay a fee to my server provider for license for Plesk 9 but they do not provide license for 10. How can I get past this problem as at present I have no access to control panel at all. Ultimately I would like to revert to Plesk 9 as I do not want to purchase additional license.

Can you help please?

 

[IgorG]

You can perform upgrade by /usr/local/psa/admin/sbin/autoinstaller utility with --ignore-key-errors option and then solve license problem with help of your sales representative or service provider.

 

[PeterWard]

Thanks, I did see that suggestion in a thread for a similar problem and tried that however Plesk is still failing to start.

 

[IgorG]

Thanks, I did see that suggestion in a thread for a similar problem and tried that however Plesk is still failing to start.

Any details, logs, error messages?