Upgrade from 8.0.1 to 8.1 corrupted email accounts

[wayne@diamatrix]

Hi Guys,

PLEASE PLEASE PLEASE HELP: 85 of my clients cannot get email or login to control panel

After upgrading I now cannot get any email, webmail or even login to Plesk admin

I was upgrading from Plesk 8.0.1 to 8.1 and now I have major problems.

I am running Plesk within a VPS on CentOS operating system.

Now is the version type area within HSPC I get this information: HASH(0x8859488) HASH(0x885944c)

I was in the Plesk Updater area, there was 8.1 that I clicked on and showed that new versions were available, I clicked on install and now I have these problems.

*) None of my 85 clients can get email, you cannot Pop the email account, comes invalid user

*) We cannot login into Horde webmail, reflects invalid user

*) I cannot login the Plesk control panel

*) Who knows what else now

I have a valid support license, however after 24 hours of submitting the ticket I have still had no response from SW Soft

PLEASE PLEASE PLEASE HELP

I would appreciate anybody giving some suggestions

Thanks

Wayne

 

[Atreju]

Such a great forum, unbeleivable the sentiment against sw soft for me is growing intensly negative day by day. No reply's to support questions or any of your mails whatsoever.

Anyways your problem maybe sevices not running you can try to login through ssh and restart all plesk services, of course also look if other necessary services are running. As i have a hunch you do not have ssh access you should ask the hosting farm where your server is leased/bought to get direct support.

 

[prexusnet]

We're actually experiencing the same problem (well, very similar) on a Fedora Core 1 server. We can SSH and get into the Plesk panel, but e-mail is totally shot. The upgrade from 8.0.1 to 8.1.0 won't complete

Will provide an update when we figure it out.