Upgrade from 8.2 Failure - msxml3.dll

[topnetwork]

Plesk upgrade\repair fails with the following error:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 6/19/2008
Time: 8:21:46 AM
User:
Computer:
Description:
Product: Plesk 8.4 for Microsoft Windows -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action OnSuccessCA script error -2146697211, msxml3.dll: The system cannot locate the resource specified.
Line 907, Column 14,
--------------------------

Anyone have a solution to this error?

Thank you.

 

[topnetwork]

Logged in as Administrator

I should add that I was logged in as administrator. I found a similar error in this KB article http://kb.odin.com/en/1544 that stated the resolution was to "Grant full access permission for the user on Plesk installation folder."

Since I was logged in as server administrator, it seems this would not apply to this particular situtation.

 

[DmitryT]

Try to re-register this DLL:

> regsrv32 msxml3.dll

 

[topnetwork]

Thanks, DmitryT. I was able to perform the upgrade during a second attempt. The upgrade worked the second attempt only because when the error message with dialogue box poped up, I responded with "Ignore" instead of "Retry". Plesk 8.4 appears to be working fine.