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Upgrade from 9.3 to 10.1 failed

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Kiwilink, Mar 2, 2011.

  1. Kiwilink

    Kiwilink Guest

    I have just tried to upgrade and the upgrade has failed. Running Debian etch.

    Ive tried to log a job using the free migration/upgrade support but because plesk cannot auto update to the new key, i cannot log a support call with the plesk 9 key!

    Is there something that can be done to get me a new key or to log a upgrade assist job under the free service?

    Trying to stop service qmail... invoke-rc.d: initscript qmail, action "stop" failed.

    Errors were encountered while processing:
    E: Sub-process /usr/bin/dpkg returned an error code (1) Synchronizing the Debian APT package index files...
    Error: An error occurred on attempt to install packages.
    Attention! Your software might be inoperable.
    Please, contact product technical support.
  2. IgorG

    IgorG Forums Analyst Staff Member

    Oct 27, 2009
    Likes Received:
    Novosibirsk, Russia
    You can run /usr/local/psa/admin/sbin/autoinstaller with --ignore-key-errors option and deselect Ruby in menu there.
    You can install license and Ruby later after successful upgrade.