Upgrade from 9.3 to 10.1 failed

[Kiwilink]

I have just tried to upgrade and the upgrade has failed. Running Debian etch.

Ive tried to log a job using the free migration/upgrade support but because plesk cannot auto update to the new key, i cannot log a support call with the plesk 9 key!

Is there something that can be done to get me a new key or to log a upgrade assist job under the free service?


Trying to stop service qmail... invoke-rc.d: initscript qmail, action "stop" failed.

Errors were encountered while processing:
/var/cache/apt/archives/ruby-rails_1.2.2-0.279666_all.deb
E: Sub-process /usr/bin/dpkg returned an error code (1) Synchronizing the Debian APT package index files...
Error: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[IgorG]

You can run /usr/local/psa/admin/sbin/autoinstaller with --ignore-key-errors option and deselect Ruby in menu there.
You can install license and Ruby later after successful upgrade.