• Halloween is coming! To celebrate the occasion, we dusted off a couple of old skins, and even created a brand new one (Pixel).
    To get into the festive spirit, install the Skins extension.
  • The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • The Plesk Mobile apps for iOS and Android and the Plesk Mobile Center extension have been deprecated, and are no longer available for new installations. In Plesk Obsidian 18.0.84, the Plesk Mobile Center extension will be removed from servers during the upgrade, and the Plesk Mobile apps will lose their server management features.
  • The Social Login extension has been deprecated and will be removed in Plesk Obsidian 18.0.84. After that, it will no longer be possible to log in to Plesk with a Google, Facebook, GitHub account, or with a passkey. Plesk usernames and passwords, as well as logging in with a WebPros Account, are not affected.

Upgrade Plesk 7.5.4 to Plesk 8.1.0 Problem

S

sallyanne

Guest
When trying to upgrade from Plesk 7.5.4 to Plesk 8.1.0, running the
absolute latest version of the installer we are getting the following error:

Download file plesk_getkeyinfo.sh: 100% done.
Ask KA server for possibility of keyupdate for component base
ERROR: Process exit with error
ERROR: Installation failed

Can anyone assist with this?
 
Can your server ping ka.swsoft.com ?

Do you have an egress filter in place that may be preventing your server from reaching ka.swsoft.com on port 5224 ?
 
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