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Upgrade to 10.4.4 - check-quota filter errors

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Christopher McBride, Nov 26, 2011.

  1. Christopher McBride

    Christopher McBride Basic Pleskian

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    Hi,

    I upgraded to 10.4.4 and am getting errors in the maillog.

    Code:
    check-quota filter[26013]: Failed to run '/usr/sbin/postalias -q user@domain.com hash:/var/spool/postfix/plesk/virtual', rc = 1
    /usr/lib64/plesk-9.0/psa-pc-remote[13635]: handlers_stderr: SKIP
    /usr/lib64/plesk-9.0/psa-pc-remote[13635]: SKIP during call 'check-quota' handler
    
    The email addresses for the check are remote addresses, but I would have expected this to be on local addresses?

    Mail still seems to be sent fine.

    Can anyone advise as to a solution?
     
  2. Christopher McBride

    Christopher McBride Basic Pleskian

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    Anyone able to help with this?
     
  3. Christopher McBride

    Christopher McBride Basic Pleskian

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    I have tried everything I can think with this, but still not getting rid of these warnings.

    I've switched to QMail and back to Postfix
    I've also run the mchk utility, but nothing changes.


    Is anyone else having issues with the check-quota filter?
     
  4. Cheech

    Cheech Basic Pleskian

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    Hi,

    i have the same issue with Postfix since last Plesk upgrade 104.4 with some E-Mails receptions and very often timeouts but not at all receptions.

    I didn't find anything about that issue before i did the upgrade i never had this issue.

    Thanks in advanced.

    Marcus
     
  5. Christopher McBride

    Christopher McBride Basic Pleskian

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    It seems to me that the handler is being incorrectly called on an outgoing message - when it can't possibly check of the recipient server mailbox has enough quota.

    Any response from Parallels on this?

    For completeness:

    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Parallels Plesk, 10.4.4, CentOS release 5.7 (Final), X64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    When sending an outgoing mail, an error is produced and logged in the maillog (Error in post 1)

    ACTUAL RESULT
    Mail is sent, but error is produced

    EXPECTED RESULT
    Mail is sent and scanning isnt required for outgoing mail

    --------------------------------------------------------------
     
  6. Cheech

    Cheech Basic Pleskian

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    ---------------------------------------------------------------
    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Parallels Plesk, 10.4.4, Debian Lenny 2.6.32-5-amd64, X64

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    When sending an outgoing mail, an error is produced and logged in the maillog (Error in post 1)

    ACTUAL RESULT
    some mails have no issues some mails have this issue

    EXPECTED RESULT
    i know a patch is out but i can't update my version because in plesk the update/upgarde page isn't working any more after the upgrade to 10.4.4 and over console i get the error 403 so i'm blocked as strato user.

    --------------------------------------------------------------
     
  7. Christopher McBride

    Christopher McBride Basic Pleskian

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    I had hoped the micro update you mentioned had a fix, but after updating, the errors persist.
     
  8. Christopher McBride

    Christopher McBride Basic Pleskian

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    Can someone list the permissions for all files in the directory below please?

    /usr/local/psa/handlers/hooks

    Mine looks like this:

    Code:
    -rwxr-x--- 1 root    popuser 32224 Nov  2 12:39 autoresponder
    -r-sr-sr-x 1 popuser postfix 40800 Nov  2 12:40 check-quota
    -rwxr-x--- 1 root    popuser 33912 Nov  2 12:39 dk_check
    -rwxr-x--- 1 root    popuser 34568 Nov  2 12:39 dk_sign
    -rwsr-x--- 1 root    popuser 57608 Nov  2 12:41 grey
    -rwxr-x--- 1 root    popuser  7896 Nov  2 12:40 sender_ip
    -rwxr-x--- 1 root    popuser 26760 Nov  2 12:39 spf
    -rwxr-x--- 1 root    popuser 12224 Nov  2 12:39 test
    The permissions on check-quota don't look the same as the rest (with the exception of grey).
     
  9. Cheech

    Cheech Basic Pleskian

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    my looks not diffrent:

     
  10. Christopher McBride

    Christopher McBride Basic Pleskian

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    I'd say they are basically the same - just different filesizes and dates.

    Since we are both having the issue, can someone else post theirs please?


    Any input from Parallels?
     
  11. MuzafferA

    MuzafferA Guest

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    Hi.

    The same problem besides those mentioned in my 10.4.4.

    What can we do about this issue. Please urgent help.
     
  12. fearz

    fearz Regular Pleskian

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    Same problem

    Same sizes...whats wrong here?
     
  13. fearz

    fearz Regular Pleskian

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    So what now?

    Plesk..Igor...Please support!
     
  14. fearz

    fearz Regular Pleskian

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    I sometimes get this as well:

    Jan 7 21:53:51 xxxcheck-quota filter[26310]: stat('/var/qmail/mailnames/xxxx.com/xxxx/Maildir') failed. Permission denied: 13

    My files:

    root@earth:/usr/local/psa/handlers/hooks# ll
    total 288
    -rwxr-x--- 1 root popuser 26984 Nov 2 14:37 autoresponder
    -rwxrwxrwx 1 popuser postfix 35732 Nov 2 14:37 check-quota
    -rwxr-x--- 1 root popuser 28008 Nov 2 14:37 dk_check
    -rwxr-x--- 1 root popuser 28756 Nov 2 14:37 dk_sign
    -rwsr-x--- 1 root popuser 51936 Nov 2 14:38 grey
    -rwxr-x--- 1 root popuser 6104 Nov 2 14:37 sender_ip
    -r-xr-x--- 1 root popuser 28660 Nov 2 14:37 spam
    -rwxr-x--- 1 root popuser 23148 Nov 2 14:37 spf
    -rwxr-x--- 1 root popuser 9892 Nov 2 14:37 test
    root@earth:/usr/local/psa/handlers/hooks#



    root@earth:/usr/lib/plesk-9.0# ll
    total 11564
    -rwxr-x--- 1 root root 415 Nov 2 14:39 apskeyhandler
    -rwsr-xr-x 1 root root 316224 Nov 2 14:39 autoresponder
    -rwxr-xr-x 1 root root 3316 Nov 2 14:38 bouncemessage
    drwxr-xr-x 2 root root 4096 Jan 7 10:15 domain_rename
    -rwxr-x--- 1 root root 49564 Nov 2 14:38 gl_dbcleaner
    -rwxr-xr-x 1 root root 973 Nov 2 14:39 handlers-tmpfs
    -rwxr-x--- 1 root root 10935 Nov 2 14:39 key-handler
    -rwxr-xr-x 1 root root 125 Nov 2 14:39 key-upgrade
    -rwxr-x--- 1 root root 1791 Nov 2 14:39 key-upgrade8
    -r-xr-x--- 1 root root 135008 Nov 2 14:37 mail_admin_aliases
    -rwxr-x--- 1 root root 58532 Nov 2 14:37 mail_auth_dump
    -rwxr-x--- 1 root root 118468 Nov 2 14:37 mail_dk_restore
    -rwxr-x--- 1 root root 116508 Nov 2 14:38 mail_grey_restore
    -rwxr-x--- 1 root root 16796 Nov 2 14:37 mail_handlers_init
    -rwxr-x--- 1 root root 86900 Nov 2 14:37 mail_kav8_restore
    -rwxr-x--- 1 root root 283716 Nov 2 14:37 mail_mailbox_restore
    -r-xr-x--- 1 root root 36774 Nov 2 14:38 mailman_conf_init
    -rwxr-x--- 1 root root 238780 Nov 2 14:38 mailman_lists_dump
    -r-xr-x--- 1 root root 299560 Nov 2 14:38 mailmng_domain_toggle
    -rwxr-xr-x 1 root root 3255 Nov 2 14:37 mail_postfix_transport_restore
    -rwxr-x--- 1 root root 356348 Nov 2 14:37 mail_postfix_transport_restore.worker
    -rwxr-x--- 1 root root 45912 Nov 2 14:37 mail_responder_restore
    -rwxr-x--- 1 root root 37810 Nov 2 14:37 mail_restore
    -rwxr-x--- 1 root root 75100 Nov 2 14:37 mail_spam_restore
    -rwxr-x--- 1 root root 30120 Nov 2 14:37 mail_spf_restore
    -r-xr-xr-x 1 root root 23876 Nov 2 14:38 mailsrvanalog
    -r-xr-x--- 1 root root 840920 Nov 2 14:37 mailsrv_conf_init
    -r-xr-x--- 1 root root 959048 Nov 2 14:37 mailsrv_entities_dump
    -r-xr-x--- 1 root root 556 Nov 2 14:37 mailsrv_set_hostname
    -rwxr-sr-x 1 root mail 4252 Nov 2 14:39 mm_wrapper
    drwxr-xr-x 2 root root 4096 Jan 7 09:58 mysql
    -r-xr-x--- 1 root root 146948 Nov 2 14:37 postfix_conf_set
    -rwxr-xr-x 1 popuser popuser 54072 Nov 2 14:37 postfix-local
    -rwxr-xr-x 1 root root 12056 Nov 2 14:38 postfix-mailman
    -rwxr-x--- 1 root root 113920 Nov 2 14:38 postfix-poplockdb-clean
    -rwxr-x--- 1 root root 43484 Jan 7 21:33 postfix-queue
     
  15. fearz

    fearz Regular Pleskian

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    Anyone please?

    Anyone please?
     
  16. IgorG

    IgorG Forums Analyst Staff Member

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    fearz,
    Could you please fill template http://forum.parallels.com/showthread.php?t=106113 with all necessary detail, logs, descriptions and steps to reproduce? Reports provided above are very poor and haven't necessary information.
    I will forward your full report to developers as soon as I recieve it.
     
    Last edited: Jan 8, 2012
  17. fearz

    fearz Regular Pleskian

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    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

    Plesk 10.4.4 MU 10 / CentosOS 5 Linux 2.6.18-194.32.1.el5 #1 SMP Wed Jan 5 17:53:09 EST 2011 i686 i686 i386 GNU/Linux

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE

    To reproduce, sending/receiving emails

    Upon random sending/receiving emails I get this warning/errors:

    Jan 8 18:03:45 earth check-quota filter[15306]: Failed to run '/usr/sbin/postalias -q ashraf_33@xxx.com hash:/var/spool/postfix/plesk/virtual', rc = 1


    Jan 8 17:44:01 earth check-quota filter[13960]: stat('/var/qmail/mailnames/domain.com/mailboxname/Maildir') failed. Permission denied: 13
    Jan 8 17:47:03 earth check-quota filter[14161]: stat('/var/qmail/mailnames/domain.com/mailboxname/Maildir') failed. Permission denied: 13
    Jan 8 17:47:03 earth check-quota filter[14163]: stat('/var/qmail/mailnames/domain.com/mailboxname/Maildir') failed. Permission denied: 13
    Jan 8 17:47:03 earth check-quota filter[14165]: stat('/var/qmail/mailnames/domain.com/mailboxname/Maildir') failed. Permission denied: 13

    ACTUAL RESULT

    So far I've seen emails get delivered but i am sure there is still something wrong that needs checking

    EXPECTED RESULT

    No warnings / the above shouldn't be present, maybe there is something wrong with permissions of handlers?

    ANY ADDITIONAL INFORMATION
    -----------------------------------------
     
  18. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you! I have forwarded it to developers of Plesk Service Team. Let's wait their answer.
     
  19. IgorG

    IgorG Forums Analyst Staff Member

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    BTW, you can send me login credentials for problem server to PM if possible. I will forward it to developers for improving investigation process.
    Thank you.
     
  20. fearz

    fearz Regular Pleskian

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    Sent you in PM...
     
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