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Upgrading 8.6.0 -> 9.0.0

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by wheatie80, Dec 11, 2008.

  1. wheatie80

    wheatie80 Guest

    Trying to upgrade from within control panel and getting the following error...

    Parallels Products Installer 3.4.0 (build at 2008-11-15 22:24 svn rev. 0) started at (timezone CST) Thu Dec 11 15:40:12 2008
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_0_0 --notify-email=alex.marz@sasktel.net --install-component=base --install-component=docs --install-component=api --install-component=pmm --install-component=sbm --install-component=java --install-component=psa-firewall --install-component=psa-vpn --install-component=psa-fileserver --install-component=watchdog --install-component=cs-gs --install-component=battlefield --install-component=bf2 --install-component=kav --install-component=spamassassin --install-component=backup-ded --install-component=atis

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Checking hostname is sucessfull.
    Opsys detected as: os_vendor=CentOS os_name=Linux version=4.7 arch=i686 environment=~empty
    Final opsys (with overriding) is: os_vendor=CentOS os_name=Linux version=4.7 arch=i686 environment=~empty
    Downloading the file products.inf3: 100% done.
    Downloading the file plesk.inf3: 10%..21%..32%..40%..51%..61%..70%..80%..91%..100% done.
    Downloading the file sitebuilder.inf3: 20%..40%..60%..80%..100% done.
    Downloading the file sso.inf3: 13%..27%..40%..54%..67%..81%..94%..100% done.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    Downloading the file PSA_9.0.0/plesk-9.0.0-cos4.2-i386.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode upgrade, installed=1222739062, available=1228702326
    Checking if key update required for component plesk/base
    Config allows upgrade from version 9.0 without key update
    Currently installed component version is 8.6.0-cos4.build86080722.02
    Keyupgrade need for plesk/base
    Component plesk/psa-autoinstaller: mode up2date, installed=1226766615, available=1226766615
    Component plesk/php4: mode up2date, installed=0, available=0
    Component plesk/postgresql: mode up2date, installed=0, available=0
    Component plesk/vault: mode upgrade, installed=1216669841, available=1226924331
    Component plesk/docs: mode upgrade, installed=1216669800, available=1226924274
    Component plesk/ppwse: mode upgrade, installed=1216669815, available=1226924298
    Component plesk/api: mode upgrade, installed=1222739048, available=1228702317
    Component plesk/pmm: mode upgrade, installed=1222739052, available=1228702323
    Component plesk/sb-publish: mode up2date, installed=1160552838, available=1160552838
    Component plesk/sbm: mode upgrade, installed=1210144475, available=1220864885
    Component plesk/cf-support: mode upgrade, installed=1216669828, available=1226924316
    Component plesk/miva: mode upgrade, installed=1216669832, available=1226924320
    Component plesk/billing: mode upgrade, installed=1218621008, available=1228546791
    Component plesk/mod-bw: mode up2date, installed=1194429504, available=1194429504
    Component plesk/asp: mode up2date, installed=1208228011, available=1208228011
    Component plesk/java: mode upgrade, installed=1216669738, available=1226924226
    Component plesk/mod_python: mode up2date, installed=0, available=0
    Component plesk/ruby: mode upgrade, installed=1216669830, available=1226924318
    Component plesk/qmail: mode install, installed=0, available=1226924343
    Component plesk/postfix: mode install, installed=0, available=1226924343
    Component plesk/psa-firewall: mode upgrade, installed=1216669736, available=1226924224
    Component plesk/psa-vpn: mode upgrade, installed=1216669797, available=1226924269
    Component plesk/psa-fileserver: mode upgrade, installed=1216669728, available=1226924212
    Component plesk/sshterm: mode upgrade, installed=1216669694, available=1226374934
    Component plesk/watchdog: mode upgrade, installed=1221225422, available=1226924305
    Component plesk/cs-gs: mode upgrade, installed=1216669733, available=1226924221
    Component plesk/battlefield: mode upgrade, installed=1216669808, available=1226924288
    Component plesk/bf2: mode upgrade, installed=1216669827, available=1226924315
    Component plesk/mailman: mode upgrade, installed=1216669825, available=1226924312
    Component plesk/kav: mode upgrade, installed=1216669837, available=1226924326
    Component plesk/drweb: mode upgrade, installed=1162918806, available=1226924187
    Component plesk/spamassassin: mode upgrade, installed=1216669742, available=1226924231
    Component plesk/backup-ded: mode upgrade, installed=1222739050, available=1228702320
    Component plesk/atis: mode upgrade, installed=1214312444, available=1225196787
    Component plesk/de-DE-locale: mode upgrade, installed=1217925532, available=1226570471
    Component plesk/es-ES-locale: mode upgrade, installed=1216193035, available=1226570493
    Component plesk/fr-FR-locale: mode upgrade, installed=1216193038, available=1226570509
    Component plesk/horde: mode upgrade, installed=1216669805, available=1226924283
    Exchanging information with licensing server.base
    Downloading the file PSA_9.0.0/plesk_getkeyinfo.sh: 100% done.
    Ask KA server for key update: product=PleskLogin current key number=PLSK004645940006 to version=9.0.0
    Warning: your license key for the base component cannot be upgraded.
    ERROR: Failed to check whether a new license key is available.
    Not all packages were installed.
    Please, contact product technical support.

    My system info is as detailed

    [root@poseidon ~]# uname -a
    Linux poseidon.sasknet.org 2.6.9-78.0.8.ELsmp #1 SMP Wed Nov 19 20:05:04 EST 2008 i686 i686 i386 GNU/Linux
    [root@poseidon ~]# cat /etc/redhat-release
    CentOS release 4.7 (Final)
    [root@poseidon ~]#

    Attempting to update my key from within the contol panel simply indicates i have the most current key at this point in time. Any help would be apprecieated
  2. TerryM

    TerryM Regular Pleskian

    Dec 12, 2008
    Likes Received:
    Same problem


    I also get the same problem, however calling Parallels they wont offer help as I dont have a support plan :( So I now pay a montly lease with no support to get a problem not caused by myself :( I would also be interested in why this happens.

    Thanks in advance
  3. 00quick00

    00quick00 Guest

    This is a more detailed version of the error message I'm getting:

  4. fobicodam

    fobicodam Guest

    Good, lucky you to use the command to update, the updater NEVER shows a message like this.. I was so happy with my 8.6...
  5. wheatie80

    wheatie80 Guest

    This is the email i received when trying to update the SuS for my plesk server.

    Dear Alex,

    Unfortunately the order cannot be completed. According to our records the SUS on the license PLSK.<removed>.x expired on Mar-23-2008. So it cannot be renewed.

    As of April 1st, Parallels no longer accepts reinstatements of Software Update Service (SUS) for 10/30/100/300 domains Parallels Plesk Control Panel licenses.

    The only Reinstatement available is for Unlimited domains.

    You may purchase the SUS Unlimited domains Reinstatement ($519.35) online at:


    Please note that SUS Reinstatement does not affect the original license domain value, i.e after Reinstating SUS for Unlimited domains on the 30 domains license the domain value will remain - 30.

    Alternatively, you may purchase a new lease Plesk license at:


    We look forward to hearing from you.

    Dmitry Yaroslavtsev
    Online Store Service Representative
  6. gruntly0007

    gruntly0007 New Pleskian

    Dec 30, 2007
    Likes Received:
    I have the same problem. Running CentOS.