This is appearing in the upgrade log on the server
[2014-06-20 09:34:13.033397] Gathering information about installed license key...
[2014-06-20 09:34:13.033397] FileFetcher: get file (~empty)/PANEL-WIN_12.0.18/keyinfo.exe
[2014-06-20 09:34:13.033397] File downloading PANEL-WIN_12.0.18/keyinfo.exe: [2014-06-20 09:34:13.407798] 10%..[2014-06-20 09:34:13.423398] 20%..[2014-06-20 09:34:13.454598] 30%..[2014-06-20 09:34:13.470198] 40%..[2014-06-20 09:34:13.501398] 50%..[2014-06-20 09:34:13.532598] 60%..[2014-06-20 09:34:13.548198] 70%..[2014-06-20 09:34:13.563798] 80%..[2014-06-20 09:34:13.594998] 90%..[2014-06-20 09:34:13.610598] 100% was finished.
[2014-06-20 09:34:18.165806] You do not need to upgrade the current license key.
[2014-06-20 09:34:18.165806] DEBUG: because 'skip_key_upgrade' appears in output of C:\b9d8468f9a18c6443be9b370db437453\parallels\PANEL-WIN_12.0.18\keyinfo.exe
[2014-06-20 09:34:18.165806] Examination added: System checking..., context=Parallels Plesk Panel 12.0.18, script=PANEL-WIN_12.0.18/examine_launcher.exe, launcher=~empty, options=--check-system
[2014-06-20 09:34:18.165806] Examination added: Parallels Panel pre-upgrade checking..., context=panel, script=PANEL-WIN_12.0.18/panel_preupgrade_checker.php_, launcher=PANEL-WIN_12.0.18/examine_launcher.exe, options=~empty
[2014-06-20 09:34:18.165806] Launching component checkers...
[2014-06-20 09:34:18.165806] FileFetcher: get file (~empty)/PANEL-WIN_12.0.18/examine_launcher.exe
[2014-06-20 09:34:18.165806] File downloading PANEL-WIN_12.0.18/examine_launcher.exe: [2014-06-20 09:34:18.540207] 10%..[2014-06-20 09:34:18.571407] 20%..[2014-06-20 09:34:18.602607] 30%..[2014-06-20 09:34:18.633807] 40%..[2014-06-20 09:34:18.665007] 50%..[2014-06-20 09:34:18.696207] 60%..[2014-06-20 09:34:18.727407] 70%..[2014-06-20 09:34:18.743007] 80%..[2014-06-20 09:34:18.774207] 90%..[2014-06-20 09:34:18.789807] 100% was finished.
[2014-06-20 09:34:18.899008] Examination executed [C:\b9d8468f9a18c6443be9b370db437453\parallels\PANEL-WIN_12.0.18\examine_launcher.exe --check-system] with code 0
Output:
~empty
Error:
~empty
[2014-06-20 09:34:18.899008] FileFetcher: get file (~empty)/PANEL-WIN_12.0.18/panel_preupgrade_checker.php_
[2014-06-20 09:34:18.899008] File downloading PANEL-WIN_12.0.18/panel_preupgrade_checker.php_: [2014-06-20 09:34:19.273408] 10%..[2014-06-20 09:34:19.289008] 20%..[2014-06-20 09:34:19.320208] 39%..[2014-06-20 09:34:19.320208] 50%..[2014-06-20 09:34:19.335808] 60%..[2014-06-20 09:34:19.335808] 70%..[2014-06-20 09:34:19.382608] 87%..[2014-06-20 09:34:19.382608] 97%..[2014-06-20 09:34:19.382608] 100% was finished.
[2014-06-20 09:34:19.382608] FileFetcher: get file (~empty)/PANEL-WIN_12.0.18/examine_launcher.exe
[2014-06-20 09:34:19.382608] File downloading PANEL-WIN_12.0.18/examine_launcher.exe: [2014-06-20 09:34:19.772609] 10%..[2014-06-20 09:34:19.803809] 20%..[2014-06-20 09:34:19.835009] 32%..[2014-06-20 09:34:19.866209] 40%..[2014-06-20 09:34:19.897409] 50%..[2014-06-20 09:34:19.928609] 60%..[2014-06-20 09:34:19.959809] 70%..[2014-06-20 09:34:19.975409] 80%..[2014-06-20 09:34:20.006610] 90%..[2014-06-20 09:34:20.022210] 100% was finished.
[2014-06-20 09:34:27.837823] Examination executed [C:\b9d8468f9a18c6443be9b370db437453\parallels\PANEL-WIN_12.0.18\examine_launcher.exe C:\b9d8468f9a18c6443be9b370db437453\parallels\PANEL-WIN_12.0.18\panel_preupgrade_checker.php_ ] with code 1
Output:
INFO: Installed Plesk version/build: 11.5.30 Windows 2008/2012 20130808.09...
INFO: STEP 0: Detect system configuration...
INFO: OS: Windows
INFO: Arch: x86_64
INFO: Validating the database password...
INFO: Result: OK
INFO: Pre-Upgrade analyzer version: 12.0.18.0...
INFO: STEP 1: Validate hostname...
INFO: Result: OK
INFO: STEP 2: Checking if the MySQL engine InnoDB is allowed...
INFO: Result: OK
INFO: STEP 3: Checking the compatibility of the installed PHP version with the webmail software...
INFO: Result: OK
INFO: STEP 4: Detecting if encrypted passwords are used...
INFO: Result: OK
INFO: STEP 5: Checking autoinstaller version...
INFO: Result: OK
INFO: STEP 6: Checking table "servers" in database "mysql"...
INFO: Result: OK
INFO: STEP 7: Checking the availability of Plesk Panel TCP ports...
INFO: Result: OK
INFO: STEP 8: Checking for available free memory for the upgrade procedure...
INFO: Result: OK
INFO: STEP 9: Checking for restriction policy...
INFO: Result: OK
INFO: STEP 10: Obtaining information about the installed antivirus...
INFO: Current Antivirus is: drweb
INFO: Result: OK
INFO: STEP 11: Detecting if Urchin is installed...
INFO: Urchin is not installed
INFO: Result: OK
INFO: STEP 12: Obtaining information about the installed administration tool for SQL Server...
INFO: Current MSSQL Web Admin is: aspsqladmin
INFO: Result: OK
INFO: STEP 13: Detecting installed ISAPI filters...
INFO: Result: OK
INFO: STEP 14: Microsoft Visual C++ Redistributable Packages...
INFO: Please read carefully article
http://kb.parallels.com/en/111891, for avoiding possible problems caused by Microsoft Visual C++ Redistributable Packages.
INFO: STEP 15: Checking the iisfcgi.dll file version...
INFO: Result: OK
INFO: STEP 16: Checking for CDONTS mailroot folder...
INFO: Result: OK
INFO: STEP 17: Checking the authentication settings of the PleskControlPanel website in IIS...
INFO: Result: OK
INFO: STEP 18: Checking for accounts with empty user names...
INFO: Result: OK
Found errors: 0; Found Warnings: 1
Error:
WARNING: [MYSQL ERROR] Unable to connect database. The reason of problem: