Uploading backup from 11.5.3 to 12.5.3 Hanging

[Daphne]

Hi,

I am moving from one hosting company to another. The old company's PLESK is 11.5.3. The new company's PLESK is 12.5.3.

I backed up a website from the old server. I am trying to upload the backup to the new server. The upload hangs and never completes. No errors are given. The "Please Wait" continues to spin.

Are there any suggestions on a solution around this? I have no back end skills so if this gets particularly complicated (which is fine) I'll need to share the info with the new hosting company and hope they can execute more in-depth solutions.

Thanks,
Daphne

 

[Daphne]

Hi again,
Never mind. It just needed more time.
Daphne