Urgent: Plesk panel down after psa-hotfix3 upgrade

[BigLuck]

Hi,

Today I get a update notify on my plesk admin panel, and install it.
After a while I get this e-mail:

Autoinstaller 3.3.2 (build at 2008-07-10 02:27 svn rev. 0) started at (timezone CET) Thu Aug 28 17:00:15 2008
Command line args: /opt/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_8_6_0 --install-component=base

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_name=Linux os_vendor=Debian version=4.0 arch=x86_64 environment=~empty
Final opsys (with overriding) is: os_name=Linux os_vendor=Debian version=4.0 arch=x86_64 environment=~empty
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 12%..24%..30%..42%..51%..60%..78%..81%..90%..100% done.
Downloading the file sitebuilder.inf3: 14%..25%..32%..43%..50%..61%..72%..83%..94%..100% done.
Downloading the file sso.inf3: 26%..40%..53%..93%..100% done.

...

psa-backup-manager is already the newest version.
The following NEW packages will be installed:
psa-hotfix3
The following packages will be upgraded:
psa-updates
1 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 175kB of archives.
After unpacking 327kB of additional disk space will be used.
WARNING: The following packages cannot be authenticated!
psa-hotfix3 psa-updates
Authentication warning overridden.
Get:1 http://autoinstall.plesk.com etch/all psa-hotfix3 8.6.0-debian4.0.build86080822.12 [174kB]
Get:2 http://autoinstall.plesk.com etch/all psa-updates 8.6.0-debian4.0.build86080822.12 [1554B]
Fetched 175kB in 1s (160kB/s)
Selecting previously deselected package psa-hotfix3.
(Reading database ... 104167 files and directories currently installed.)
Unpacking psa-hotfix3 (from .../psa-hotfix3_8.6.0-debian4.0.build86080822.12_amd64.deb) ...
Preparing to replace psa-updates 8.6.0-debian4.0.build86080721.17 (using .../psa-updates_8.6.0-debian4.0.build86080822.12_all.deb) ...
Unpacking replacement psa-updates ...
Setting up psa-backup-manager (8.6.0-debian4.0.build86080822.12) ...
Trying to start MySQL server... Trying to establish test connection... connected
done
Trying to establish test connection... connected
Trying to create temporary database storage... done
Trying to upgrade persistent database storage... done
chmod: cannot access `/opt/psa/admin/icons/index.gyf': No such file or directory
chmod: cannot access `/opt/psa/admin/icons/movie.gyf': No such file or directory

ERROR while trying to chmod 444 /opt/psa/admin/icons/*
Check the error reason(see log file: /tmp/backup-manager_8.6.0_debian4.0.build86080822.12_upgrade.080828.17.00.log), fix and try again

Aborting...

dpkg: error processing psa-backup-manager (--configure):
subprocess post-installation script returned error exit status 1
Setting up psa-hotfix3 (8.6.0-debian4.0.build86080822.12) ...
Trying to replace files and set up right permissions... done

Setting up psa-updates (8.6.0-debian4.0.build86080822.12) ...
Errors were encountered while processing:
psa-backup-manager
E: Sub-process /usr/bin/dpkg returned an error code (1)
Get:1 http://debian.fastweb.it etch Release.gpg [386B]
Hit http://debian.fastweb.it etch Release
Ign http://debian.fastweb.it etch/main Packages/DiffIndex
Hit http://debian.fastweb.it etch/main Packages
Get:2 http://security.debian.org etch/updates Release.gpg [189B]
Ign http://packages.dotdeb.org stable Release.gpg
Hit http://security.debian.org etch/updates Release
Ign http://packages.dotdeb.org stable Release
Ign http://security.debian.org etch/updates/main Packages/DiffIndex
Ign http://packages.dotdeb.org stable/all Packages/DiffIndex
Ign http://security.debian.org etch/updates/contrib Packages/DiffIndex
Ign http://security.debian.org etch/updates/main Sources/DiffIndex
Ign http://security.debian.org etch/updates/contrib Sources/DiffIndex
Ign http://packages.dotdeb.org stable/all Sources/DiffIndex
Hit http://security.debian.org etch/updates/main Packages
Ign http://packages.dotdeb.org stable/all Packages
Hit http://security.debian.org etch/updates/contrib Packages
Hit http://security.debian.org etch/updates/main Sources
Ign http://packages.dotdeb.org stable/all Sources
Hit http://security.debian.org etch/updates/contrib Sources
Hit http://packages.dotdeb.org stable/all Packages
Hit http://packages.dotdeb.org stable/all Sources
Fetched 2B in 0s (9B/s)
Reading package lists...
ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

I try to reconfigure the package with:

dpkg-reconfigure psa-backup-manager
Trying to start MySQL server... Trying to establish test connection... connected
done
Trying to establish test connection... connected
Trying to clear temporaray database storage... done
Trying to start MySQL server... Trying to establish test connection... connected
done
Trying to establish test connection... connected
Trying to create temporary database storage... done
Trying to upgrade persistent database storage... done
chown: cannot access `/opt/psa/admin/icons/index.gyf': No such file or directory

ERROR while trying to chown rootsaadm /opt/psa/admin/icons/*
Check the error reason(see log file: /tmp/backup-manager_8.6.0_debian4.0.build86080822.12_upgrade.080828.17.24.log), fix and try again

Aborting...

But nothing happend.
Now when I try to access to the Plesk panel (using the 8443 port) I get a white page and in the httpsd_error_log I found:

[Thu Aug 28 18:54:36 2008] [notice] Accept mutex: sysvsem (Default: sysvsem)
[9338] EACCELERATOR: PHP crashed on opline 26 of main() at /opt/psa/admin/auto_prepend/auth.php3:34
[7726] EACCELERATOR: PHP crashed on opline 26 of main() at /opt/psa/admin/auto_prepend/auth.php3:34
[Thu Aug 28 19:03:52 2008] [notice] child pid 7726 exit signal Segmentation fault (11)
[Thu Aug 28 19:03:52 2008] [notice] child pid 9338 exit signal Segmentation fault (11)
[9348] EACCELERATOR: PHP crashed on opline 26 of main() at /opt/psa/admin/auto_prepend/auth.php3:34
[Thu Aug 28 19:04:37 2008] [notice] child pid 9348 exit signal Segmentation fault (11)

What's happend?

 

[hardweb]

You must update manually, because a package update failed. Right now you must deal with the .deb files manually, you can not play with the autoinstaller. The issues appeared because /opt/psa/admin/icons/ did not exist, but right now your deb database is inconsistent and requires manual intervention.