Urgent upgrade license Issue

[Jllynch]

Upgrade license Issue

We just upgraded from sb 3 to 4 but now have the following error returned by siteubilder;

Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/SB/Environment.php; Line: 94
Message: License class not found.; Code: 0

We did an RPM based upgrade. And at no time were we prompted for the new certificate which we have in a file. (We had sales upgrade the certificate before we started.) I would have thought the application would of at least alowed me in to install the new cert.

Anyone have any ideas? We can't use SB at all now.


Netvantage Web Hosting

 

[Jllynch]

Ok we restored back to V3 then did the upgrade again and it appears to have worked this time.

It turns out that we had to install all the rpms at once and not the sitebuilder rpms then the template rpms as we first did.

To get it working we first installed the 3 rpms in the updates directory that worked.

After that the following command may help people. (The templates where in the templates directory)

rpm -Uhv --force sitebuilder/*.rpm *.rpm templates/*.rpm

(The modules were in the same directory.)


What are the two dummy-selinux rpms about?





Netvantage Web Hosting

 

[caustic]

What are the two dummy-selinux rpms about?
those are for virtuozzo installation only. You do not need to install any of dummy packages in standard (not virtuozzo) installation, vendor packages resolve all the requirements

 

[nandar]

Hi,

After upgrade from v.3 to v.4, I got the same error

Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/SB/Environment.php; Line: 94
Message: License class not found.; Code: 0

I restored v3 (restored the old files and database). but I still got this error message. Any idea?

 

[caustic]

nandar
could you please post check.php output here.

 

[nandar]

Thanks for ur reply. For check.php, everything is ok except

ERROR : extension sitebuilder3 must be on

Any idea?

 

[Jllynch]

Is that a php extension?

A
<? phpinfo() ?>
will show you if it is on.





Netvantage Web Hosting

 

[caustic]

Thanks for ur reply. For check.php, everything is ok
what php version it says is in use?

ERROR : extension sitebuilder3 must be on

Any idea?
sitebuilder extension is not loaded for some reason. Check /opt/php52/bin/php5 -m output and see if it contains sitebuilder3 line. If not (which should not normally happen) try the following:

echo 'extension=sitebuilder3.so' > /opt/php52/etc/php.d/sitebuilder3.ini

 

[nandar]

Thanks for your reply.

I end up uninstalling and reinstalling the sitebuilder3. And then restore the backups.

 

[satyr]

I have the same problem. sitebuilder3 is on but check.php don't show it :<
i've tried what u suggest but nothing change. pls giv mor info?

 

[Dmitry Frantsev]

Did you check /opt/php52/etc/php.d/sitebuilder3.ini file? Which OS do you have on this server installed?
You need to make sure that extensions is loaded into PHP:

# /opt/php52/bin/php5 -m|grep sitebuilder
sitebuilder3

 

[satyr]

we have RHEL 4
and extension sitebuilder3 is on
but when I run check.php, it showed that isn't on..
on a new instalation there is no this problem

 

[satyr]

could someone reply to me?!?
what's that problem and how can we solve it?

 

[SibProgrammer]

Please answer on Dmitry's questions.

1) Provide output of: cat /opt/php52/etc/php.d/sitebuilder3.ini
2) Provide output of: /opt/php52/bin/php5 -m|grep sitebuilder
3) Create: echo "<?php phpinfo();" > /usr/local/sitebuilder/htdocs/phpinfo.php and provide the link on this page (http://yourserver/phpinfo.php).

 

[satyr]

cat /opt/php51/etc/php5/conf.d/sitebuilder3.ini
extension=sitebuilder3.so


/opt/php51/bin/php5 -m|grep sitebuilder
sitebuilder3


http://sb7.mochahost.com/phpinfo.php

 

[SibProgrammer]

First of all, this topic was about problems with sitebuilder3.so after upgrade to 4.0.0.

As I can see you have SB 3.0.2. The output of http://sb7.mochahost.com/check.php says that all is ok. Where is the problem?

 

[satyr]

that's cause upgrade to sitebuilder 4 was unsuccessful.
when i upgrade have the same problem as the guy over me. and as he done /restore to sitebuilder3/ i done the same.
thats the reason of having sb3

 

[SibProgrammer]

Ok, I think that it's better for you to contact support.

 

[satyr]

ok, but to contact them?
can you give me a e-mail or something else?

 

[Dmitry Frantsev]

As I can see that you are providing us output for PHP v.5.1.4 but with Sitebuilder v.4.0 next PHP 5.2 version goes. So do you have installed php5sb-5.2.1-10swsoft package?

If not, you should install it. It persists in Sitebuilder distributive. If you have it installed then you need to make correct configuration for Sitebuilder:

# sb_config --help|grep php
--phpcli_path PHP CLI executable [/opt/php52/bin/php5]
--phpcgi_path PHP CGI executable [/opt/php52/cgi-bin/php5]

Check it up.