User with hosting plan with permission to create remote backup only ends up with creating a remote copy of backup AND a local copy of backup, clogging

[carini]

Username:

TITLE

User with hosting plan with permission to create remote backup only ends up with creating a remote copy of backup AND a local copy of backup, clogging the disk in very short time

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

CPU
Intel(R) Xeon(R) Platinum 8370C CPU @ 2.80GHz (4 core(s))
Version
Plesk Obsidian v18.0.59_build1800240229.10 os_Ubuntu 22.04
Operating System
Ubuntu 22.04.4 LTS
Plesk license key
PLSK.11026929.0001

PROBLEM DESCRIPTION

Home -> Service Plans -> Hosting Plans -> Permission

STEPS TO REPRODUCE

1. Create a hosting plan with permission for remote storage backups only
2. Assign the plan to a customer
3. Create a S3 bucket for the customer and configure the backup with the S3

1. The customer log in with his account
2. The customer go to his panel on Backup Manager and request a backup

ACTUAL RESULT

Backup is written on remote storage AND a second copy of backup will created on local disk, in
directory /var/lib/psa/dumps/clients/$USERACCOUNT/domains/$USERDOMAIN tacking up limited disk resources

EXPECTED RESULT

Backup should be written to remote storage ONLY.

ANY ADDITIONAL INFORMATION

Remote login available on request.

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out

 

[Peter Debik]

I cannot forward this as a product issue report, because it seems specific to only your server. I cannot reproduce it here and also do not see it on several of my production hosts. Please contact Plesk support so that they can check the issue directly on your server.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-

 

[carini]

Support reported this issue be resolved in PPPM-12015.

Thanks a lot.

 

[Peter Debik]

Thank you for the feedback. I checked PPM-12015 and it is an open case that still needs to be resolved. It's been accepted as a product issue and will be fixed in a future version of Plesk.