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Wdcollect service does not respond. Refer to Parallels technical support for help.

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by AlexeyV, May 25, 2012.

  1. AlexeyV

    AlexeyV New Pleskian

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    ---------------------------------------------------------------
    PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

    Parallels Panel-Version psa v10.4.4_build1013120126.11 os_CentOS 5, Linux 2.6.18-194.32.1.el5
    10.4.4 Update #32, zuletzt aktualisiert am Mai 24, 2012 04:35 PM Das System ist auf dem neuesten Stand, zuletzt überprüft am Mai 22, 2012 04:02 AM


    PROBLEM DESCRIPTION

    I cannot start watchdog service after update to 10.4.4
    Get error message: Wdcollect service does not respond. Refer to Parallels technical support for help.

    STEPS TO REPRODUCE

    Tried to remove watchdog module and install it again.

    Tried to start wdcollect with CLI, without success too.

    /usr/local/psa/admin/bin/modules/watchdog/wd --full-restart-wdcollect
    Wdcollect service does not respond. Refer to Parallels technical support for help.

    after
    /usr/local/psa/admin/bin/modules/watchdog/wd --restart-monit
    in /usr/local/psa/var/modules/watchdog/log/monit.log
    [CEST May 25 11:07:40] Starting monit daemon with http interface at [127.0.0.1:2911]
    [CEST May 25 11:07:40] Starting monit HTTP server at [127.0.0.1:2911]
    [CEST May 25 11:07:40] monit HTTP server started
    [CEST May 25 11:07:40] Collector: message sending failed to http://127.0.0.1:2912/ -- POST 401 Unauthorized
    [CEST May 25 11:07:40] Collector: communication failure -- aborting message



    ACTUAL RESULT
    Wdcollect service does not respond. Refer to Parallels technical support for help.

    EXPECTED RESULT
    Wdcollect service running

    ANY ADDITIONAL INFORMATION
    --------------------------------------------------------------
     
    Last edited: May 25, 2012
  2. AlexeyV

    AlexeyV New Pleskian

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    Joined:
    May 16, 2012
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    The complete restart of the server solved the problem
     
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