Wdcollect service does not respond. Refer to Parallels technical support for help.

[AlexeyV]

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PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

Parallels Panel-Version psa v10.4.4_build1013120126.11 os_CentOS 5, Linux 2.6.18-194.32.1.el5
10.4.4 Update #32, zuletzt aktualisiert am Mai 24, 2012 04:35 PM Das System ist auf dem neuesten Stand, zuletzt überprüft am Mai 22, 2012 04:02 AM


PROBLEM DESCRIPTION

I cannot start watchdog service after update to 10.4.4
Get error message: Wdcollect service does not respond. Refer to Parallels technical support for help.

STEPS TO REPRODUCE

Tried to remove watchdog module and install it again.

Tried to start wdcollect with CLI, without success too.

/usr/local/psa/admin/bin/modules/watchdog/wd --full-restart-wdcollect
Wdcollect service does not respond. Refer to Parallels technical support for help.

after
/usr/local/psa/admin/bin/modules/watchdog/wd --restart-monit
in /usr/local/psa/var/modules/watchdog/log/monit.log
[CEST May 25 11:07:40] Starting monit daemon with http interface at [127.0.0.1:2911]
[CEST May 25 11:07:40] Starting monit HTTP server at [127.0.0.1:2911]
[CEST May 25 11:07:40] monit HTTP server started
[CEST May 25 11:07:40] Collector: message sending failed to http://127.0.0.1:2912/ -- POST 401 Unauthorized
[CEST May 25 11:07:40] Collector: communication failure -- aborting message



ACTUAL RESULT
Wdcollect service does not respond. Refer to Parallels technical support for help.

EXPECTED RESULT
Wdcollect service running

ANY ADDITIONAL INFORMATION
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[AlexeyV]

The complete restart of the server solved the problem