Web Admin Edition license

[hardbrasil]

Hi support, there is emails creation limit in this license?

i got this: The limit on the number of mailboxes has been reached

i dont know how to solve!

 

[Sergey L]

No, there shall not be a mailbox limit in the license. But lets clarify some details:
- you are using Plesk 12.x, correct?
- the operation was performed under "admin" account, correct?
- does domain belong to a customer or reseller in Plesk? They have their own limits which cannot be exceeded. You can edit them in subscription settings then
Send screenshot if in doubt - it is relatively easy to tell from the screenshot.

 

[hardbrasil]

Hi Sergey, thanks!
- Yes, plesk 12
- Under admin account
- none of them, this is a Plesk Web Admin Edition, there is no reseller or customer level, just an admin.

 

[Sergey L]

How many mailboxes there are already?

 

[hardbrasil]

32 mailboxes

i have 3 domains into this vps, and "Mail" tab show all mailboxs all together becous on top of the page i had select "all webspaces"
so maybe 12 accounts for each domain (aprox.)

 

[IgorG]

Looks like that you have migrated these domains from Plesk version with subscriptions where number of mailboxes was limited in subscription. And now this limit is reached. So, as possible workaround you may switch these domains on default Unlimited plan with something like:

# plesk bin subscription --switch-subscription domain.com -service-plan Unlimited

 

[hardbrasil]

thank you Igor!
yes, i start with a trial license (full) than migrate to this.

 

[hardbrasil]

doenst work, i run the command with success.
but inside plesk i still not able to create more emails.

 

[IgorG]

Please read PM from me.

 

[hardbrasil]

Hi Igor, support has fixed the issue, see

The issue was cause Bug ID #PPPM-1948 (Unable to change limits in Plesk GUI for Power User mode).
On the source server it was a subscription winjob.com.br with mailbox limit=12.
You migrated this subscription to Plesk 12 and limit=12 was migrated too, but since you are using Web Admin Edition License it's not possible to change limit using Plesk GUI(Bug ID #PPPM-1948).
But it possible to change mailbox limit using command line:

~]# /usr/local/psa/bin/subscription_settings --update domain.tld -max_box -1

This command will set unlimited mailboxes for domain.tld.

> I am afraid that this will happen again

Yes it will happen again. There are two way to avoid the issue:

1. Change limits for domain to unlimited on the source server and after that migrate subscription or downgrade license.
2. Use command line utility to change limits(see above) for more information you can use help :

~]# /usr/local/psa/bin/subscription_settings --help

Also you can check guide:

http://download1.parallels.com/Plesk/PP12/12.0/Doc/en-US/online/plesk-unix-cli/37982.htm