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web mail error

Discussion in 'Plesk for Linux - 8.x and Older' started by y2krex, Nov 7, 2005.

  1. y2krex

    y2krex Guest

    Hi Guys,

    I am getting erros when trying to connect to webmail. Its a fresh install and when I first click webmail an error came up about not being able to get the webmail password. A post on this forum then said to create a file called .webmail.shadow under /etc/psa. Once I did this a new error appeard which is :

    A fatal error has occurred
    DB Error: connect failed
    Details have been logged for the administrator.

    any help would be appreciated.


  2. Stucco

    Stucco Guest

  3. Stucco

    Stucco Guest

    Check your log file for the context of your error!

    The error I was getting in my log file was

    Nov 03 11:13:25 HORDE [emergency] [horde] DB Error: connect failed: [nativecode=Client does not support authentication protocol requested by server; consider upgrading MySQL client] Array [on line 1329 of "/usr/share/psa-horde/lib/Horde/DataTree/sql.php"]

    For some reason I had 2 horde users in my database, one for localhost, and one for any host (%). I deleted the one for any host, and ran

    set password for 'horde'@'localhost' = OLD_PASSWORD('MYPASSWORDFROMWEBMAILSHADOW');

    and that fixed the problem.