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web mail error

Discussion in 'Plesk for Linux - 8.x and Older' started by y2krex, Nov 7, 2005.

  1. y2krex

    y2krex Guest

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    Hi Guys,

    I am getting erros when trying to connect to webmail. Its a fresh install and when I first click webmail an error came up about not being able to get the webmail password. A post on this forum then said to create a file called .webmail.shadow under /etc/psa. Once I did this a new error appeard which is :

    A fatal error has occurred
    DB Error: connect failed
    Details have been logged for the administrator.

    any help would be appreciated.

    Regards,

    Jay
     
  2. Stucco

    Stucco Guest

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  3. Stucco

    Stucco Guest

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    Check your log file for the context of your error!

    The error I was getting in my log file was

    Nov 03 11:13:25 HORDE [emergency] [horde] DB Error: connect failed: [nativecode=Client does not support authentication protocol requested by server; consider upgrading MySQL client] Array [on line 1329 of "/usr/share/psa-horde/lib/Horde/DataTree/sql.php"]

    For some reason I had 2 horde users in my database, one for localhost, and one for any host (%). I deleted the one for any host, and ran

    set password for 'horde'@'localhost' = OLD_PASSWORD('MYPASSWORDFROMWEBMAILSHADOW');

    and that fixed the problem.
     
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