"webmail.domain.com" leads to the Plesk Default Page

[rafaelvidal]

I can't access the webmail for my domain, nor get them to work on a mail client (Outlook, Firebird, etc).
Whenever I try to go to "webmail.domain.com" it leads me to default parallels page.

Other domains on this same server are working properly. Why this one is not?
I have compared the DNS settings between a working domain and this one and the settings are exactly the same.

What should I look for?


Picture > http://snag.gy/cJPpl.jpg

Hope to get some guidance here.


Thanks

 

[IgorG]

Try reconfigure domain's settings with

# /usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.com

 

[rafaelvidal]

Try reconfigure domain's settings with

# /usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.com

didn't work.
site became unavailable for some minutes, but nothing changed. Webmail stills leads to the parallels default page.

See this picture: http://snag.gy/cJPpl.jpg

 

[IgorG]

Are you sure that webmail hostname is correctly resolvable?

 

[rafaelvidal]

Are you sure that webmail hostname is correctly resolvable?

How should it be?

 

[rafaelvidal]

I'm deeply dissatisfied with Plesk support.
It's my second question on this forum. Twice I'm "unsupported".

Website is not intuitive, nor helpful.
In an effort to preserve their employee (and money by consequence), Plesk leaves to you the job of solving the issue.

Let's say you need support (virtual support specifically). Where would you go?
- The support or contact page!, mr. Goofy says.

Yeah Goofy!
But instead of getting an easy way to get in touch with Plesk, do you know what you get?

You are forced to jump from page to page;
Enter your Plesk Code (license);
Agree with terms;
Describe your whole issue, OS, product, product version, etc;
"Search using the error message or keywords " (what?! I first tried that)
and more burocracy...

If you are like me, you will give away.
It is easier and faster to find the solution somewhere or pay someone to do the job.

For sure, there is no interest to help the customers.
Plesk isn't clear. Isn't supportive. And has too much burocracy.


TO THINK
cPanel provides support by ticket system within 24 hours.
REGARDLESS OF BEING A CUSTOMER OR NOT.

 

[rafaelvidal]

SOLUTION
My hosting provider solved this issue.
Solution below:



Support Answer
"Reference article - http://benohead.com/horde-webmail-showing-the-default-plesk-page/
Basically I started looking for the horde.conf. Could not find it and found
the file 05456109970.05370080_horde.include. I then edited the file removing
the horde. in front of each webmail for the whole file. I then ran
/usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.com. But I
don't think that the reconfigure command did anything. It just took a few
minute for the changes to start working."

In other words, he edited the *****.*****_horde.include file. (/usr/local/psa/admin/conf/generated/
Once in the file, he replaced every reference to "horde.webmail" to "webmail"

Example:
THIS

ServerName horde.webmail
ServerAlias horde.webmail.*

FOR THIS:

ServerName webmail
ServerAlias webmail.*

 

[rafaelvidal]

SOLUTION
My hosting provider solved this issue.
Solution below:



Support Answer
"Reference article - http://benohead.com/horde-webmail-showing-the-default-plesk-page/
Basically I started looking for the horde.conf. Could not find it and found
the file 05456109970.05370080_horde.include. I then edited the file removing
the horde. in front of each webmail for the whole file. I then ran
/usr/local/psa/admin/bin/httpdmng --reconfigure-domain domain.com. But I
don't think that the reconfigure command did anything. It just took a few
minute for the changes to start working."

In other words, he edited the *****.*****_horde.include file. (/usr/local/psa/admin/conf/generated/
Once in the file, he replaced every reference to "horde.webmail" to "webmail"

Example:
THIS

ServerName horde.webmail
ServerAlias horde.webmail.*

FOR THIS:

ServerName webmail
ServerAlias webmail.*

 

[IgorG]

I'm deeply dissatisfied with Plesk support.
It's my second question on this forum. Twice I'm "unsupported".

Please do not mix support and forum, place for discussions. Official Parallels support is here - http://www.parallels.com/support